International Move Manager

Company: The CMS Companies
Location: Kent
Posted on: May 18, 2025

Job Description:

DESCRIPTION: --- Under general direction, constructs pricing, plans and coordinates logistic trafficking, and provides customer service for international household goods shipments. The coordinator works as a single point of contact between the client and customer and coordinates all aspects of the move to ensure a high-quality service. Responsible to meet established shipment volume, earning, billing and quality metric targets. ESSENTIAL DUTIES AND RESPONSIBILITIES: --- Prioritize daily customer service and logistics tasks based on importance and global time zone availability of customer, vendor or agent. --- Responsible for construction of competitive quote options to secure bookings from customers. --- Responsible for assigned region's established revenue, earnings, closing ratio and customer service target. --- Responsible to understand account specific requirements and communicate same to participating agents. --- Establishes and manages customer expectations through proactive communication during the entire move process. --- Establishes shipment routing plans to meet both customer expectations and shipment profitability. --- Arranges for services with vendors and agents, in accordance with each shipment's routing plan. --- Proactively verifies with vendors and agents that assigned tasks are on schedule, according to the transportation plan. --- Investigate customer service and logistics problems, develop effective recommendations, and negotiate solutions in a highly professional and tactful manner. --- Problem resolution skills to seek alternative solutions when faced with logistics scheduling or service issues. --- Negotiates price reductions to enhance profitability. --- Updates assigned workflow task management system daily to remain in current status by the close of each business day. --- Receive inquiries from and provides shipment status updates to customers, agents and national accounts. --- Enforces standards of the Service Level Agreement. --- Provides COD cost details to shipping customer and coordinates payment. --- Ensures that recoverable expenses incurred outside of standard quote parameters are brought to the attention of the customer and accounting to ensure timely collection, in accordance with instructions obtained from the booking agent/national account. --- Explains customs regulations and documentation to customers and agents and provides assistance as needed. --- Provides feedback to management on vendors and agents when performance is not in accordance with the Service Level Agreement. --- Reviews invoices from underlying carriers which exceeded budgeted costs to determine the cause and provide accounting with payment and billing instructions. --- Releases files to invoicing within established targets. --- Provides assistance in generating and updating account status reports. --- Performing mathematical computations to determine volume and weight factors. --- Provide a variety of other duties as assigned. QUALIFICATIONS: --- Bachelor's degree or equivalent experience. --- 3-5 years' experience in Customer Service --- 3-5 years' experience in international forwarding of household goods moving This is a remote position but must be located in one of the following states: MO, WA, AZ, CA, FL, AL, NJ, NV, OR, MA, TX

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Keywords: The CMS Companies, Seattle , International Move Manager, Executive , Kent, Washington