Experienced Service Manager for Farm Equipment Dealer

Company: Farmers Equipment Company
Location: Burlington
Posted on: May 22, 2025

Job Description:

Farmers Equipment Company is a full-service agricultural and material handling equipment dealership with locations in both Lynden and Burlington, representing Case IH, TYM, Komatsu, Krone, Oxbo and more. We currently have an opening for a Service Manager to serve customers at our Burlington location. ---Primary responsibilities include:------------------Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep).------------------Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with company policies, regulations and expectations.------------------Ensure the effective scheduling of service work, including ongoing adjustments.------------------Work with the Marketing Coordinator to develop successful marketing plan for the department in coordination with the other departments.------------------Assure the service department is properly staffed through effective recruiting and onboarding of qualified personnel.------------------Optimize employee performance through ongoing training, development, evaluations, recognition, rewards and corrective management practices to produce expected results.------------------Make sure that the service team effectively communicates with customers in a timely way to produce positive results and resolve customer complaints and problems in a timely manner.------------------Help to develop, implement and monitor ongoing actions to sustain high customer satisfaction and loyalty.------------------High school diploma/GED required------------------Trade or Technical School Diploma preferred ------------------Strong relational and customer service skills------------------Analytical skills------------------Solid understanding of internal combustion, hydraulic, mechanical and electrical systems------------------Strong communication skills-both written and verbal------------------Effective supervisory skills------------------Ability to effectively manage and resolve conflicts and complaints both internally and externally------------------MS Office WORD - Intermediate, EXCEL - Intermediate------------------3-5 years of directly applicable experience preferred------------------Strong detail orientation------------------Ability to successfully operate applicable business systems------------------Exceptional dependability with the flexibility to work hours necessary to meet seasonal business needs and periodic on-call requests--Compensation details: 36-40 Hourly WagePI35cf5490b56f-25660-37680990

Keywords: Farmers Equipment Company, Seattle , Experienced Service Manager for Farm Equipment Dealer, Executive , Burlington, Washington