Customer Service Route Manager – Commercial Services (Sign-on Bonus!) with a Sign-on Bonus

Company: Sprague Pest Solutions
Location: Seattle
Posted on: November 2, 2025

Job Description:

Description: Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships. Are you a people person with a knack for solving problems and delivering great service? Join a team that helps businesses stay safe, clean, and pest-free—while building lasting relationships and growing your career. Sprague Pest Solutions is hiring a Customer Service Route Manager to serve commercial clients in industries like retail, food service, and logistics. If you’ve worked in retail, hospitality, or customer service and love working independently while making a real impact, this could be the perfect next step for you. What You’ll Do: - Be the Go-To Expert: Manage a route of commercial clients, providing top-notch pest control services and inspections that keep their businesses running smoothly. - Deliver Exceptional Service: Respond quickly and professionally to service requests and concerns, solving problems with confidence and care. - Stay Flexible: Adapt your schedule to meet client needs, including urgent or unscheduled visits. - Grow Relationships: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. - Represent with Pride: Keep your company vehicle clean, safe, and well-stocked—just like you would your store or workspace. Why You’ll Love Working Here: - Supportive Team Culture: You’ll work independently, but always have a team behind you. - Tools & Training: We provide everything you need to succeed—from equipment to ongoing education. - Career Advancement: Earn certifications, learn new technologies, and grow your career. - Meaningful Work: Help businesses stay pest-free and protect public health every day. What You Bring: - A strong background in customer service, retail, or hospitality - Excellent communication and time management skills - A valid driver’s license and clean driving record - A desire to learn, grow, and make a difference Why Sprague? We’re more than a pest control company—we’re a team of professionals who care deeply about our clients and each other. We offer competitive pay, great benefits, and a chance to be part of something meaningful. - Impactful Work: Help businesses thrive by keeping their environments safe. - Career Growth: We invest in your development with training and advancement opportunities. - Team Culture: Join a supportive team that values integrity, innovation, and service excellence. What you’ll get working here: - Salary: $26-30/hr to start (depending on experience) plus performance bonuses and sales commissions - A Sign-on Bonus of $1500, $500 at 90 days, $1,000 at 1 year Please note: The sign-on bonus of $1,500 is subject to applicable taxes and withholdings - A take-home service vehicle with gas card - Company-provided phone, uniforms, and safety equipment - On-the-job training and licensing - Pride in your work and the Sprague mission - A supportive team environment based on family values - Unlimited growth opportunities, with continuing education and leadership training Benefits: - Health, Vision, Dental Insurance within 30 days of hire - 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% - Paid time off: Personal time available day 1, holiday and vacation time after 90 days - Childcare assistance and college savings plan Requirements: What We're Looking For: - Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. - Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. - Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. - Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. - Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: - High school diploma or equivalent - Valid Driver’s License and satisfactory Motor Vehicle Record - 2 years’ experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles - Attention to detail and high standards of work quality - Hunger for knowledge and professional development - Competitive approach to both individual and team performance Nice to haves for this job: - 2 years’ experience in pest control, landscaping, agriculture, or food production - Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: - 5 years Satisfactory Motor Vehicle Record - Criminal Background Check: Federal, State, County - DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description Position Title: Route Manager (Commercial Pest Control Technician) Department: Operations Reports to: Branch Manager FLSA Status: Non-Exempt Exemption: NA EEOC Class: Individual Contributor Salary: $26-30 per hour (depending on market, experience, and licensing) plus incentives Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Scheduling Ownership: - Manage a dedicated route of commercial clients. - Work a flexible schedule to meet client expectations, managing urgent and unscheduled services in a timely manner. Client Satisfaction: - Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems. - Respond quickly and professionally to client complaints and service requests. - Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team. Safety: - Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards. - Set up, monitor, and tear down equipment for new installations and specialized treatments. Continuous Learning & Improvement: - Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies. - Partner with clients and technical specialists to create action plans for solving and preventing pest management problems. · Other duties as assigned. Job Requirements: · High School Diploma or GED · 2 years in route sales, facilities management, janitorial service, landscaping, or environmental services · 2 years’ experience in customer service, sales, retail, or hospitality roles · Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making · Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. · Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks · Ability to meet DOT physical standards, including a 5-panel drug screen Preferred Qualifications: - Previous pest control experience - Pest control, industrial, or safety certifications Physical Requirements: - Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments. - Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds. - Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas. - Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas. - Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos. - Climbing: Ability to climb ladders and work at heights when necessary. - Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving - Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides - Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain. - Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Compensation details: 26-30 Hourly Wage PI9f88dfabb8a8-37156-38689269

Keywords: Sprague Pest Solutions, Seattle , Customer Service Route Manager – Commercial Services (Sign-on Bonus!) with a Sign-on Bonus, Executive , Seattle, Washington