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Customer Success Manager

Company: Finagraph
Location: Bellevue
Posted on: July 15, 2019

Job Description:

We are looking for a high-energy, high-performing Partner Success Manager to help grow and retain our partner base in the Accounting and Bookkeeping channel for our high-powered CashFlowTool software. In this role, you will be responsible for connecting with our partners, helping them onboard and achieving their desired outcomes by using our product. You will work closely with a team of professionals dedicated to developing and delivering an amazing product and customer experience. Responsibilities: Perform initial on-boarding of our accountant channel partners, ensuring strong adoption and ongoing engagement throughout the partner's lifetime Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction Serve as the CashFlowTool subject matter expert (SME) providing guidance and addressing challenges our partners come across in using the product Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of our product team, and expand CashFlowTool use with partners Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from CashFlowTool Use usage patterns to gain insights, provide guidance and increase customer satisfaction Serve as the primary interface to manage and resolve any critical situations Consolidate partner feedback to assist in developing company strategy for the growth of the CashFlowTool product Representing the Finagraph brand and culture by providing the highest quality of customer service with our partners Qualifications: Account management / customer success experience, preferably for SaaS software, and proven ability to succeed in a fast-paced, dynamic and high growth environment BS/BS degree required Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base Outstanding task management and organizational skills across a varied set of responsibilities Passion for working with leading edge, web-based technologies and a desire to deeply understand CashFlowTool's benefits, use cases, and technical elements Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel Ability to build rapport with customers and offering insights and recommendations to be most successful implementing CashFlowTool Benefits and Perks: Comprehensive health benefit plan that has a rich provider network Unlimited vacation policy Regular team events Vacation reimbursement benefit Free parking

Keywords: Finagraph, Seattle , Customer Success Manager, Executive , Bellevue, Washington

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