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CRM Manager

Company: Hurtigruten
Location: Seattle
Posted on: August 17, 2019

Job Description:

CRM Manager, Hurtigruten Americas About Hurtigruten Hurtigruten is the world leader in exploration travel. As the largest cruise operator in polar waters, and with 125 years of know-how, we offer immersive experiences to some of the world's most pristine and remote destinations, including Antarctica, Arctic Canada and the Northwest Passage, Greenland, Iceland, Norway, Svalbard, and more. Hurtigruten's fleet consists of 14 expedition ships, custom built for adventure travel. In 2019 and 2020, two new groundbreaking ships will be delivered; MS Roald Amundsen and MS Fridtjof Nansen will be the most advanced and environmentally friendly expedition vessels at sea, as well as the world's first hybrid electric-powered cruise ships. Hurtigruten is an industry leader in sustainability, with a deep commitment to improving the marine environments we call home.--Job Summary The Customer Relationship Management (CRM) Manager strategizes, develops, and implements effective day-to-day CRM programs. The role will work directly with the VP of Marketing and in collaboration with global CRM team and other leaders, in the execution of a CRM system to achieve passenger and revenue goals.--This position will be based in our Seattle, WA office. Key ResponsibilitiesDevelop and maintain CRM system and business processes that drive an effective sales funnel.Administer and maintain day-to-day functions of the CRM system.Leverage insights from Finance, Business Analysts, Operations, and analytics from marketing and sales activities.Collect data from multiple sources in order to optimize CRM processes and ensure data integrity.Identify and solve for data gaps that impact CRM capabilities.Partner with Global CRM team and local stakeholder teams to align local CRM strategies with global CRM roadmap.--QualificationsBachelor's degree in Marketing, Computer Science or equivalent education and experience.2 years of CRM experience required, 4 years preferred.--Experience with direct mail and digital CRM.Experience developing, implementing and administering CRM systems and business processes.Experience with CRM B2B (business to business) and B2C (business to consumer).Experience with business analysis, process analysis and mapping, and project management.Familiarity with Google Analytics. BenefitsHurtigruten provides an excellent benefits package which includes: competitive compensation, employer paid Medical, Vision, Dental, EAP, 401k with 4% match, 10 paid Holidays, Vacation increasing up to 4 weeks, 7 personal days, familiarization trips, excellent employee discounts, and more!

Keywords: Hurtigruten, Seattle , CRM Manager, Executive , Seattle, Washington

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