Partner Success Manager
Posted on: October 13, 2019
Partner Success Manager
FinancialForce delivers the #1 professional services automation
(PSA) and the only customer-centric ERP. We accelerate business
value with comprehensive best practices and the most intelligent
analytics-all on the leading business cloud platform from
Salesforce. Founded in 2009 and headquartered in San Francisco,
FinancialForce is backed by Advent International, Salesforce
Ventures, and Technology Crossover Ventures. For more information,
Do you enjoy building strong partnerships and developing deep
working relationships with key alliance partners? Do you love
challenges and thrive in a high-growth and global environment? Are
you highly collaborative and want to make a lasting impact on our
company success? If so, read on!
A strong and healthy partner ecosystem is vital to FinancialForce's
success and to the success of our customers. We are seeking an
experienced Partner Success Manager to develop and foster a
portfolio strategic solutions partners to deliver referral revenue
and customer satisfaction. You will be responsible for driving the
business and technical success of partners that extend our
capabilities, expand our reach and create greater stickiness for
our solutions. You will build deep relationships with our top
solutions partners, while engaging smaller partners on an ad-hoc
and as-needed basis. Your partners will come to regard you as a
trusted advisor as you share best practices and build joint
initiatives. Our field sellers will embrace your partners as you
communicate our joint value proposition and educate them on how to
succeed through collaboration.
--- Effectively manage a portfolio of strategic solutions partners
to achieve revenue-based goals and other metrics.
--- Run "rhythm of the business" with each partner, including
creation of annual business plan, conduct quarterly business
reviews and executive updates. Manage day-to-day activities
including check-ins and reviews as needed.
--- Build and execute joint marketing with each partner based on a
strong combined value proposition, tailored to the sales and
marketing motions that are most effective.
--- Track partner status and manage pipeline in a timely manner and
provide summary status reports both internally and to the
--- Deal with partner escalations and manage through to
--- Develop strong relationships with key stakeholders and become a
subject matter expert on the SaaS solutions provided by your
--- Advocate on behalf of FinancialForce within your partners,
seeking ways to extend our solutions, increase our market reach and
better serve our customers.
--- Advocate on behalf of your partners within FinancialForce,
driving internal awareness and engagement by collaborating with
development, marketing and the field.
--- Drive partner sponsorships and participation in FinancialForce
--- Stay current on the FinancialForce product roadmap to a level
required for developing and driving a strong technical relationship
with your partners.
--- Stay up to date on competitive and market trends to develop
differentiated joint value propositions with your partners
--- Develop strong alignment with product management and
engineering teams on roadmap and play a key role providing feedback
to development on behalf of your partners.
--- Bachelor's Degree or equivalent experience
--- Demonstrable & proven experience as a Partner/Alliance Manager
or Business Development Manager in an enterprise business
applications and/or SaaS applications company
--- Understanding of the ERP solutions market, with experience in
global financials and/or professional services automation
--- Desire and passion to work in a fast-paced, aggressively
--- Exceptional communication, collaboration, persuasion, and
--- Highly collaborative, with experience working in an agile,
--- Is self-motivated / self-directed - capable of multi-tasking
and accepting change both in tasks and schedule
--- Experience within the Salesforce ecosystem and the Force.com
platform is a strong advantage
--- Passion and commitment for partnerships and deals is critical
As an equal opportunity employer, FinancialForce does not
discriminate against any applicant or employee based on race,
color, sex, sexual orientation, gender identity, marital status,
religion, national origin, ancestry, age, disability, military or
veteran status, genetic information or any other basis protected by
applicable federal, state, or local laws. If, and as required by
the San Francisco Fair Chance Ordinance or any other applicable
federal, state, or local law, FinancialForce considers qualified
applicants with arrest and conviction records for employment.
FinancialForce also has an accommodation process to reasonably
accommodate applicants and employees with disabilities. For more
information or if you have a need, contact
Keywords: FinancialForce, Seattle , Partner Success Manager, Executive , Seattle, Washington
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