Field Service Technician - Aesthetic, Medical & Dental Lasers (Remote / Travel Required)
Company: Fotona d.o.o.
Location: Seattle
Posted on: May 14, 2022
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Job Description:
Globally recognized for exceptional product performance and
versatility, Fotona develops award-winning aesthetic, medical, and
dental lasers. With over 50 years of laser expertise and industry
leadership, Fotona has sold over 30,000 lasers worldwide with
distribution in over 60 countries. Fotona---s reputation for
excellence is earned from its dedication to R&D, unparalleled
quality, reliability, ease-of-use and durability. Fotona is
currently seeking a Field Service Technician based out the Southern
Connecticut or the New York Metropolitan Area. The primary
responsibility of the Field Service Technician is to provide
exceptional technical service and support to Fotona's customers
across the United States. Fast, courteous, and professional
customer interactions and solid technical skills are of the utmost
importance. The Field Service Technician is responsible for
performing and documenting technical installations, preventive
maintenance and repairs of Fotona's medical and dental laser
systems, accurately and efficiently responding to customer
inquiries regarding error codes and orders, and providing
management with daily communications regarding service orders.
Compensation: Competitive pay based on experience. Benefits package
including Medical, Dental, Vision, AD&D and Life Insurance
401(k) with matching. Advancement opportunities within a fast
growing and industry-leading company. Responsibilities:
Independently perform complex troubleshooting and repairs while
working within the established procedures. Instruct customers and
staff in applications and operations of the equipment. Submit
timely and accurate service reports, timesheets, expense reports,
and other paperwork as required. Self-manage, ensuring workload is
managed to meet the needs of customers in a timely manner. Ensure
proper compliance with applicable FDA regulations provided by
company. Ensure effective, accurate and prompt handling of ALL
customer needs in a professional and systematic manner. Communicate
and collaborate with Fotona team members across departments to
maintain a positive, productive work environment for all employees.
Present a professional image at all times to customers and vendors,
and represent Fotona with integrity at all times. Education &
Experience: Minimum Associates or Technical Degree; photonics,
electronics, biomedical engineering or similar preferred.
Experience with electronics and/or optics / lasers. Customer
service or field service experience a strong plus. Skills and
Abilities: Clear and friendly communication style with excellent
command of English. Exceptional attention to detail. Ability to
write correspondence and emails to customers. Natural technical
aptitude and ability to read, interpret and follow technical
documents (instructions, manuals, etc.) Work well as a team member
and independently with minimal or no supervision. Microsoft Office,
Excel, Outlook, and Word skills. Additional Requirements: Ability
to travel up to 75%. Ability to work flexible hours, including some
evenings and weekends. Ability to lift and carry up to 50 lbs.
though not on a daily basis, ability to lift and carry over 50 lbs.
occasionally, ability to push/pull very heavy equipment on
wheels/casters. Ability to stand, lift, push/pull, bend, squat,
stretch, reach, twist/turn, walk, and reach throughout the day,
ability to work at a computer and sit and/or drive for extended
periods. Ability to analyze, test, and repair electronic equipment.
Fotona is an equal opportunity employer. Powered by JazzHR
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Keywords: Fotona d.o.o., Seattle , Field Service Technician - Aesthetic, Medical & Dental Lasers (Remote / Travel Required), Healthcare , Seattle, Washington
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