Director of Health System Account Management

Company: Truveta Inc
Location: Seattle
Posted on: March 18, 2023

Job Description:

Director of Health System Account Management
Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our .
Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required for two weeks during the year for Truveta Planning Weeks.
For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time.
Who We Need
Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference.If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.
Vision for this Role

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• To provide world-class service to our health system members that includes ensuring they appreciate the value of Truveta, understand their obligations necessary to realize that value, and are excited to broaden their relationship with Truveta
  
• To communicate the current and potential status of each current health system member to the full Truveta team, such that Truveta employees feel connected to their role in sustaining a healthy membership
  
• To foster a community comprised of innovative and collaborative health system leaders who actively contribute to and advise on Truveta's growth
  
  Responsibilities:
  
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  • Develop and own a scalable end-to-end member engagement program for all health system member services.
    
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    • Assess health system members for strategic contribution to Truveta's mission
      
    • Engage members with Truveta (governance and collaboration opportunities) and centrally track status for each health systemfor executive and cross-functional communication within Truveta
      
    • Estimate value of Truveta to health system member (with objective that value of offerings such as research, trial enrollment, clinical data warehouse, VNA, and registries outweigh embassy operating costs); deliver dedicated communications regarding Truveta's value proposition, tailored to different levels of the member organization, from analyst to CEO.
      
    • Identify key performance indicators and metrics to measure health system member satisfaction and areas of opportunity for improvement as it relates to value
      
      
      
    • Manage the Board of Governors committees and facilitate process by which health system members advise and contribute to Truveta's growth
      
    • Contribute to the "Voice of the Member" with deep engagement with Truveta Product, Marketing, Clinical Informatics and Engineering teams to ensure we maximize our impact for Health Systemsby conveying requirements from their perspective
      
    • Support Life Science sales opportunities where applicable to demonstrate collaboration opportunities with Health System members.
      
    • Refine the member experience in relation to product utilization, delighting our health system members and reducing risk of churn of membership
      
    • Work autonomously within a high growth, ambiguous environment with ability to make connections, balance competing priorities, problem-solve, and reach critical decision points with appropriate escalation and transparency
      
    • Model adherence toTruvetaprinciples in support of ethical innovation and commit to ongoing training on key topics like privacy, ethics, and security.
      
      An Ideal Candidate Will Have the Following:
      
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      • Passionate and intelligent about the potential for data to transform healthcare
        
      • 7+ years in account management and customer success efforts (preferably in technology or healthcare companies) with demonstrated success in both areas
        
      • 7+ years working in the healthcare industry
        
      • Attention to detail and flawless follow-up; proven track-record of developing and implementing strategies, tracking performance, and achieving desired objectives
        
      • Desire to get hands-on with Truveta's health system offerings (Control, Studio, CDW, VNA, etc), able to drive a great feedback cycle between customers and R&D, and ability to collaborate with stakeholders at different organizational levels and with varying technical expertise.
        
      • Excellent ability to develop external and internal relationships with exceptional interpersonal, analytical, writing, and verbal communication skills and demonstrated executive presence
        
      • Expertise in programmatic reporting and process automation (Power BI skills preferred), Salesforce, program management
        
      • Team player who is highly motivated and organized, can navigate a fast-paced organization with the ability to quickly grasp concepts and information across a variety of subject areas, demonstrated ability to thrive in uncertain and/or ambiguous situations (start-up experience preferred)
        
      • Graduate education preferred
        
        Why Truveta?
        Be a part of building something special. Now is the perfect time to join Truveta. We have strong,established leadership with decades of success.We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional andeverything in between.Join us as we build an amazing company together.
        We Offer:
        
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        • Interesting and meaningful work for every career stage
          
        • Great benefits package
          
        • Comprehensive benefits with strong medical, dental and vision insurance plans
          
        • 401K plan
          
        • Professional development & training opportunities for continuous learning
          
        • Work/life autonomy via flexible work hours and flexible paid time off
          
        • Generous parental leave
          
        • Regular team activities (virtual and in-person as soon as we are able)
          
        • The base pay for this position is $122,000 to $194,500. The pay range reflects the minimum and maximum target. Pay is based on several factors including location and may vary depending on job-related knowledge, skills, and experience. Certain roles are eligible for additional compensation such as incentive pay and stock options.
          
          If you are based in California, we encourage you to read this important information for California residents
          Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don't meet all of the requirements.
          

Keywords: Truveta Inc, Seattle , Director of Health System Account Management, Healthcare , Seattle, Washington