Supervisory Health Technician (Telehealth Clinical)
Company: usagov
Location: Seattle
Posted on: May 27, 2023
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Job Description:
Summary
The Supervisory Health Technician (Clinical Telehealth) functions
as the direct supervisor of a team of Health Technicians
(Telehealth Clinical) and may also supervise other telehealth
staff. The position provides high level support, training, and
advanced management of telehealth operations and is typically
stationed at a clinical care delivery site (VA Medical Center,
CBOC, VA Outreach Clinic, etc.).
This job is open to
U.S. Citizens, Nationals or those who owe allegiance to the
U.S.
This announcement is open to Veterans and the Public.
Applicants will be referred in the following order:
1. Veterans
2. The Public - US Citizens.
Videos
Duties
The Veterans Health Administration supports the provision of
patient care using telehealth technologies which increase a
Veteran's access to care and support a Veteran's self-management.
This includes developing and delivering virtual and digital
technologies which help Veterans communicate synchronously and
asynchronously with their health care teams and coordinate, track
and manage their health care.
These technologies may include Clinical Video Telehealth (CVT),
Store and Forward Telehealth (SFT), Video Conferencing, VA Video
Connect (VVC), VA Mobile, My HealtheVet (MHV), Home Telehealth
(HT), and other telehealth applications. These technologies are
used to deliver care to Veterans located at various institutional
and non-institutional settings, such as the Department of Veterans
Affairs Medical Centers (VAMCs), Community-Based Outpatient Clinics
(CBOCs), State Veteran Homes, Vet Centers, homeless shelters,
Indian Health Services (IHS) clinics, Department of Defense (DOD)
facilities and other affiliated organizations as well as directly
to Veterans in their home.
The Supervisory Health Technician (Telehealth Clinical) is involved
in developing and making complex assignments and program management
in the direct oversight of a team of Health Technicians (Telehealth
Clinical) who may not be stationed at the same location. The
activities of the incumbent are governed in accordance with
relevant VHA, VISN and facility regulations, standards, and
guidance including telehealth operations manuals, guidelines, and
specialty supplements. These activities shall be consistent with
national, VISN, and facility level policies and procedures; and
support national, VISN, and facility strategic goals.
The Supervisory Health Technician (Telehealth Clinical) provides an
array of complex and specialized duties related to direct
supervision, leadership, staff education, technology management, as
well as project and program management for all dimensions of
virtual care and telehealth initiatives. In addition to supervisory
duties, the incumbent maintains responsibility for day-to-day
operation of telehealth services at the assigned location and
between the assigned location and remote sites of care as well as
participating in the programmatic development and advanced support
of the facility-wide telehealth program.
Functions and Duties Include:
Telework: Available
Virtual: This is not a virtual position
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Requirements
Conditions of Employment
To qualify for this position, applicants must meet all requirements
within 30 days of the closing date of this announcement.
Basic Requirements:
Citizenship. Citizen of the United States. After a determination is
made that it is not possible to recruit qualified citizens,
non-citizen personnel may be appointed on a temporary basis under
authority of 38 U.S.C. 7405, without regard to the citizenship
requirements of 38 U.S.C. 7402 or any other law prohibiting the
employment of or payment of compensation to a person who is not a
citizen of the United States. Candidates must meet all other
requirements for the grade and position concerned.
Experience and Education.
(1) Experience. One year of experience in a health care field that
demonstrates the applicant's ability to perform the work or
provides an understanding of the work such as but not limited to a
medical or clinical assistant (or technician) or health
technician.
OR
(2) Education. Four academic years above high school leading to a
bachelor's degree with courses related to the occupation.
OR
(3) Experience/Education Combination. Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable. Examples are listed
below:
English Language Proficiency. A candidate will not be appointed
under authority of 38 U.S.C. chapters 73 or 74, to serve in a
direct patient-care capacity in VHA who is not proficient in
written and spoken English.
Grade Determinations: In addition to the basic requirements for
employment, the following criteria must be met when determining the
grade of candidates.
Supervisory Health Technician (Telehealth Clinical), GS-9
Experience. One year of experience equivalent to the next lower
grade level.
Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to
the experience above, the candidate must demonstrate all of the
following KSAs.
(a) Ability to perform the full range of supervisory duties which
includes responsibility for assignment of work to be performed,
performance evaluations, selection of qualified staff, and
recommendations of awards, advancements, and when appropriate
disciplinary actions.
(b) Ability to plan, organize, and coordinate clinical workflow and
set short and long-term goals for the program.
(c) Ability to work independently, to set priorities, delegate
tasks, meet multiple deadlines, analyze organizational problems,
and develop and implement effective solutions to optimize quality,
efficiency, performance, and productivity within the service.
(d) Ability to develop policy, manage equipment requests, and
provide workload analysis.
(e) Knowledge of all Connected Care programs and operations.
References: VA Handbook 5005/96, Part II, Appendix G50, February 7,
2018.
The full performance level of this vacancy is GS-9.
Physical Requirements: The work requires heavy lifting (over 45
pounds); moderate carrying (15-44 pounds); use of fingers; both
hands are required; walking (up to 6 hours); standing (up to 2
hours); repeated bending (up to 6 hours); must be able to see a
computer screen; the ability to distinguish basic colors; and
hearing (aid may be permitted). Must be able to work closely with
others and work alone.
Education
IMPORTANT: A transcript must be submitted with your application if
you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department
of Education from accredited colleges, universities, schools, or
institutions may be used to qualify for Federal employment. You can
verify your education here: http://ope.ed.gov/accreditation/. If
you are using foreign education to meet qualification requirements,
you must send a Certificate of Foreign Equivalency with your
transcript in order to receive credit for that education. For
further information, visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per
pay period) which is based on the number of years they have served
as a Federal employee. Selected applicants may qualify for credit
toward annual leave accrual, based on prior work experience or
military service experience. This credited service can be used in
determining the rate at which they earn annual leave. Such credit
must be requested and approved prior to the appointment date and is
not guaranteed.
This job opportunity announcement may be used to fill additional
vacancies.
This position is in the Excepted Service and does not confer
competitive status.
VA encourages persons with disabilities to apply. The
health-related positions in VA are covered by Title 38, and are not
covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP)
are required to be fully vaccinated against COVID-19 subject to
such accommodations as required by law (i.e., medical, religious or
pregnancy). VHA HCPs do not include remote workers who only
infrequently enter VHA locations. If selected, you will be required
to be fully vaccinated against COVID-19 and submit documentation of
proof of vaccination before your start date. The agency will
provide additional information regarding what information or
documentation will be needed and how you can request a legally
required accommodation from this requirement using the reasonable
accommodation process.
If you are unable to apply online or need an alternate method to
submit documents, please reach out to the Agency Contact listed in
this Job Opportunity Announcement.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY
NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application,
r--sum--, C.V., and/or supporting documentation will be verified.
Please follow all instructions carefully. Errors or omissions may
affect consideration for employment.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment
reference checks as an assessment method used in the hiring process
to verify information provided by a candidate (e.g., on resume or
during interview or hiring process); gain additional knowledge
regarding a candidate's abilities; and assist a hiring manager with
making a final selection for a position.
It is the policy of the VA to not deny employment to those that
have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for
Vets site for career-search tools for Veterans seeking employment
at VA, career development services for our existing Veterans, and
coaching and reintegration support for military service members.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
As a new or existing federal employee, you and your family may have
access to a range of benefits. Your benefits depend on the type of
position you have - whether you're a permanent, part-time,
temporary or an intermittent employee. You may be eligible for the
following benefits, however, check with your agency to make sure
you're eligible under their policies.
To apply for this position, you must provide a complete Application
Package which includes:
*Required at time of application, pages 3 and 4 must be signed*For
Adobe pdf forms:
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
All applicants are encouraged to apply online. To apply for this
position, you must complete the full questionnaire and submit the
documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET)
on 05/25/2023 to receive consideration. To preview the
questionnaire click
https://apply.usastaffing.gov/ViewQuestionnaire/11966799.
To verify your application is complete, log into your USA JOBS
account, https://my.usajobs.gov/Account/Login, select the
Application Status link and then select the more information link
for this position. The Details page will display the status of your
application, the documentation received and processed, and any
correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus
scan process. To return to an incomplete application, log into your
USA JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be
incomplete.
Agency contact information
Joe Julkowski
Phone
509-434-7382
Email
joseph.julkowski@va.gov
Address
VA Puget Sound Health Care System 1660 South Columbian Way Seattle,
WA 98108 US
Next steps
Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the
review is complete, a referral certificate(s) is issued and
applicants will be notified of their status by email. Referred
applicants will be notified as such and may be contacted directly
by the hiring office for an interview. All referred applicants
receive a final notification once a selection decision has been
made.
You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the
USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a
condition of employment and a requirement for all Department of
Veterans Affairs Health Care Personnel (HCP). It is a requirement
that all HCP to receive annual seasonal influenza vaccination or
obtain an exemption for medical or religious reasons. Wearing a
face mask is required when an exemption to the influenza
vaccination has been granted. HCP in violation of this directive
may face disciplinary action up to and including removal from
federal service. HCP are individuals who, during the influenza
season, work in VHA locations or who come into contact with VA
patients or other HCP as part of their duties. VHA locations
include, but are not limited to, VA hospitals and associated
clinics, community living centers (CLCs), community-based
outpatient clinics (CBOCs), domiciliary units, Vet centers and
VA-leased medical facilities. HCP include all VA licensed and
unlicensed, clinical and administrative, remote and onsite, paid
and without compensation, full- and part-time employees,
intermittent employees, fee basis employees, VA contractors,
researchers, volunteers and health professions trainees (HPTs) who
are expected to perform any or all of their work at these
facilities. HPTs may be paid or unpaid and include residents,
interns, fellows and students. HCP also includes VHA personnel
providing home-based care to Veterans and drivers and other
personnel whose duties put them in contact with patients outside VA
medical facilities.
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
To apply for this position, you must provide a complete Application
Package which includes:
*Required at time of application, pages 3 and 4 must be signed*For
Adobe pdf forms:
Keywords: usagov, Seattle , Supervisory Health Technician (Telehealth Clinical), Healthcare , Seattle, Washington
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