Medical Equipment Driver & Customer Service
Company: Rotech Healthcare Inc.
Location: Wenatchee
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Overview Join a Leader in Home
Healthcare At Rotech Healthcare Inc ., we’re more than a medical
equipment provider—we’re a trusted partner in patient care. As a
national leader in ventilators, oxygen therapy, sleep apnea
treatment, wound care, diabetic solutions, and other home medical
equipment, we empower patients to manage their health from the
comfort of home. With hundreds of locations across 45 states, our
team delivers high-quality products, exceptional service, and
compassionate support that helps patients live more comfortably,
independently, and actively. Whether you're a clinician,
technician, or healthcare administrator, your work at Rotech
directly improves lives. Explore more about our mission and
services at Rotech.com. Responsibilities Job Summary We are seeking
a dedicated Customer Service Technician to join our team. In this
position, you are responsible as needed for the delivery, set up,
and maintenance of medical equipment, oxygen, and supplies, and the
instruction to patients and/or caregivers concerning proper use and
maintenance of equipment. Position is also responsible as needed
for providing customer service over the phone and in-person to
patients and referral sources. In the State of WA this position
pays between $20/hr. – $23/hr. depending on related experience plus
bonus opportunity. Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with
disabilities to perform these essential functions. Please note this
job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.) Adheres
to company policies and procedures in regards to using personnel
protective safety equipment Assists with updating respiratory grid
Available for on-call assignments as needed Completes all necessary
delivery forms and paperwork including, but not limited to
invoices, work orders, manifests and logs, patient care
instructions, route sheets, etc. Coordinates verification of
Medicare, Medicaid, and private insurance coverage information
Delivers, sets up and maintains equipment at the delivery address
using company/personal vehicle Develops and maintains working
knowledge of current products and services offered by the company
and all applicable governmental regulations Educates the patient
and/or caregiver on the safe use and maintenance of the delivered
items Maintains assigned company vehicle in a clean and safe
working condition Maintains referral log Manages all aspects of
intake: answering the phone and receiving faxes, collecting patient
and referral source information, data input into IMBS, printing
tickets, assembling charts and processing paperwork Monitors office
supplies Observes additional needs that the patient may have and
reports same during morning meeting Prepares CMNs/SOPs for Sales
Reps and documents on tracking log Prepares complete and accurate
files for Billing Department Prepares tickets for daily routes
Provides service for walk-in patients Reports equipment hazards
and/or product incidents as required Works with location personnel
to coordinate deliveries Ability to work cooperatively with others
Deal politely with patients and referral sources Manage several
tasks at once Performs other duties as assigned Travel Travel via
company/personal vehicle required to patient’s homes for set-ups
and reoccurring delivery Use of a personal vehicle may be required
for deliveries, all miles driven for company purposes will be
eligible mileage reimbursement Qualifications Employment is
contingent on Background investigation (company-wide) Drug screen (
when applicable for the position ) Valid driver’s license in state
of residence with a clean driving record (when applicable for the
position) Required Education and/or Experience High school diploma
or GED equivalent, required Preferred Education and/or Experience
Experience with medical equipment, preferred One year of related
work experience, preferred Medical terminology, preferred Skills
and Competencies Accurately perform simple mathematical
calculations Effectively communicate in English; both oral and
written Interpret a variety of communications (verbal, non-verbal,
written, listening and visual) Maintain confidentiality, discretion
and caution when handling sensitive information Multi-task along
with attention to detail Self-motivation, organized,
time-management and deductive problem solving skills Work
independently and as part of a team Machines, Equipment and
Technical Abilities Email transmission and communication Internet
navigation and research Microsoft applications; Outlook, Word and
Excel Office equipment; fax machine, copier, printer, phone and
computer and/or tablet Mechanically inclined for the repair and
troubleshooting of equipment Successfully demonstrates loading,
unloading and proper tie down procedures as per company policy of
transported cargo Understands use of all applicable home
respiratory equipment and supplies Physical Demands Lift and carry
office equipment at times Requires sitting, walking, standing,
talking and listening Requires close vision to small print on
computer and/or tablet and paperwork Requires lifting (minimum of
65 pounds) and transporting of patient equipment Requires contact
with patients and equipment with potential exposure to contagious
pathogens Requires driving a company/personal vehicle for the
majority of the workday Required to comply with Rotech Respiratory
Protection & N95 Mask Fit Testing Policy Medical Evaluation and Fit
Testing Compliance in a timely manner Annual Recertification Keep
face clean-shaven to ensure N95 Mask face-seal protection per OSHA
guidelines
Keywords: Rotech Healthcare Inc., Seattle , Medical Equipment Driver & Customer Service, Healthcare , Wenatchee, Washington
