Case Manager - William Booth Center

Company: The Salvation Army Northwest Division
Location: Seattle
Posted on: February 27, 2026

Job Description:

Job Description Job Description Location: William Booth Center (811 Maynard Ave S, Seattle, WA 98134) Schedule: Monday-Friday, 8:00am-4:30pm Pay: $31.64/hour Status: Regular Full-Time/Non-Exempt *Applicants must be available for in-person interviews in Seattle, WA. The Case Manager for the Bills Bed/Unified Care Team program will provide trauma-informed care, case management, and general and intensive social services for persons self-identifying as male—often with co-occurring disorders—who are experiencing homelessness, which includes all or part of a comprehensive housing readiness assessment (HRA), individualized service plans (ISP), and service-intensive case management intended to assist the individual towards self-sufficiency. The UCT program engages clients using strength-based, client-centered methodologies to establish an alliance to assure that the client is respected, motivated, and supported to reach goals identified by the client and the case manager. DUTIES & RESPONSIBILITIES : Provide comprehensive case management that includes screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; and connecting clients to health, mental health, employment, housing, and other community resources. Provide case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence in a goal-directed, task-centered, and time-limited manner. Provide information regarding services and provide transportation as needed to people seeking services. Continually monitor and evaluate each client’s progression through their case management plan and develop corrected action revisions to the plan as needed. Asist clients with applications for Social Security or any state assistance. Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices. Participate in training as assigned and coordinate in-house training for staff. Develop and maintain team effort by modeling appropriate team behavior and utilizing opportunities to promote team building. Serve as a mentor to fellow staff members, including the Case Manager’s Assistants (CMA). Consult on client cases as needed, provide support for complex cases, and report pertinent information to the Program Manager. Participate in staff and case management meetings by providing case summaries and client status information. Adhere to strict boundaries and professional ethics in the care of others. Monitor adherence to program rights, responsibilities, and policies. Co-facilitate monthly house meetings with the Program Manager and the other case managers. Cover shifts if necessary with the Program Manager Assist with scheduling and performing the periodic review of case files, case notes, and other pertinent information for quality assurance, and compliance with funding contract requirements. Assist the Program Manager in the tracking and assigning of clients to case managers. Assist the Program Manager with the development of case management standards, guidelines, and paperwork to assure high-quality care management to program participants. Assist with developing an after-care Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to self-sufficiency. Successfully exit clients from the program using progressive engagement strategies. Maintain weekly contact with caseload for the first thirty dates of program participation. Keep accurate and timely case management and staffing notes, as well as organized and confidential records. Input client case records in WellSky, HMIS, or other database systems. Ensure that case records, social services systems (WellSky and HMIS) and other required forms and reports are maintained in the prescribed format. Complete the following training: The Salvation Army driving training, The Salvation Army’s Protecting the Mission training, HIPPA Compliance training, Clarity (HMIS) and WellSky database training. EDUCATION & EXPERIENCE : Bachelor’s degree in social work or human services. Three plus years of experience in case management, housing navigation, or similar experience will also be considered. Experience in three or more of the following fields: human services, veterans’ services, case management, housing navigation, community building, and knowledge of resources available for persons experiencing homelessness that may have co-morbidities Experience working with persons experiencing homelessness in shelter/residential programs The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance. Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary 1 and family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered. Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available. Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option. Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events. Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time. Paid Vacation: Two weeks annually, accruing from day one, for non-exempt positions. Four weeks annually, accruing from day one, for exempt positions. Accrued vacation is eligible for use after six months’ service time. Paid Holidays: 13 designated holidays 1 floating holiday per year The Salvation Army , an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

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