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Sales Clerk / Sales Tech Furniture Full Time (PROGRESSIVE POSITION

Company: Navy Exchange Service Command
Location: Oak Harbor
Posted on: December 5, 2019

Job Description:

Sales Clerk / Sales Tech Furniture Full Time NF01/NF02 (PROGRESSIVE POSITION) United States-Washington-Oak Harbor Come work for the Navy Exchange...where you can have a retail career with a purpose!!!! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families. If you really enjoy working with others, like variety, are detail-oriented, and have strong computer skills, this could be the job for you! This is a progressive position. If incumbent hired as a Sales Clerk, they may progress to the Sales Technician level without further competition once minimum qualifications of the Sales Technician position are met." Sales Clerk Position: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Duties and Responsibilities: Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customers selections. Where applicable offers customers the opportunity to purchase extended product warrantees. Explains coverage benefits and price. Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible. Becomes knowledgeable regarding merchandise selected including proper setup use care characteristics of various product price points warrantee coverage etc. Communicates product related information to customers knowledgeably and legibly. Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor store manager etc. regarding stock additions deletions fast and slow selling merchandise customer preferences needs problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of stored/department sales goals etc. Completes sales transactions efficiently. Thanks customers for their patronage. As required performs cash register transactions. Performs all types of cash register transactions cash charge check gift certificates layaway etc. in an accurate and procedurally correct manner. Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits. Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result. Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft. Unpacks stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories. Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely. Eligible for and participates in applicable commission and gain sharing sales incentive programs. Is required to lift up to 25 lbs as it relates to job duties including but not limited to assisting customers lifting merchandise assisting with stocking sales area as necessary etc.. Performs other related duties as assigned Job Summary: Grade NF02 Provides exceptional customer service and demonstrates advanced product knowledge of specific furniture brands to patrons purchasing furniture and other related products and accessories. Utilizes knowledge and skills to build quality customer relationships that result in increased sales and repeat business. Duties and Responsibilities Position authorized at Class I and Class II stores only. - Drives multiple-unit sales by practicing suggestive and persuasive selling skills by recommending furniture and additional complimentary items. - Demonstrates advanced knowledge specific to furniture brands and standards regarding manufacturer's warranty, and uses this knowledge to build sales and enhance the level of customer service provided. - Follows special department operating procedures and properly executes all systems and POS procedures to ensure a quick transaction. - Provides information about furniture purchased by customer to minimize number of returns. - Provides guidance to customers by accompanying customers throughout the show-case/display room to answer questions and explain the furnitures' specific features and benefits. - Understands and maintains department standards with regards to merchandise display presentations, inventory control guidelines, and stock areas. - Uses persuasive and influential sales skills to affect the purchasing desires of customers by recommending alternative furniture to customers and explains the purpose and benefit of the such. - Strives to achieve and maintain, at minimum, a "Meets Expectations" sales/productivity level. - Maintains a genuinely friendly, enthusiastic and professional attitude towards internal and external customers of the Navy Exchange. - Calls other stores to locate merchandise requested by the customer. - Becomes familiar with specific furniture brand information by means of vendor tags and pamphlets, vendor visits, product knowledge tools and Department Manager. - Becomes knowledgeable and familiar with all markdowns, special promotions, clearance and advertised merchandise as well as back stock. - Performs other related duties as assigned. Grade NF01 No experience required. High school graduate or equivalent preferred Grade NF02 GENERAL EXPERIENCE: One year of responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE: 18 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled and possesses advanced product knowledge of specific furniture brands, features, and quality of merchandise; technical knowledge of upholstery and leather grades, wood finishes, quality of workmanship, etc,. SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college, university, junior college, technical school or other comparable institution above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience provided such subjects relating to computers, home electronic sales and/or repair, photography, etc. At any level, specialized experience may be substituted for required general experience. Full-Time (35 + hours) Nov 19, 2019, 11:59:00 PM

Keywords: Navy Exchange Service Command, Seattle , Sales Clerk / Sales Tech Furniture Full Time (PROGRESSIVE POSITION, Hospitality & Tourism , Oak Harbor, Washington

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