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Entry Level Customer Service paying $15hrly in EVERETT

Company: Aerotek
Location: Everett
Posted on: January 17, 2020

Job Description:

Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file; de- escalates calls and process complaints; handle disbursement of claim funds. Essential Duties and Responsibilities: Deliver timely, accurate customer service ensuring the highest level of satisfaction Handle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries Work on Claim Packets when phone lines are slow Update records and note system as required Able to meet and maintain availability standards, schedule adherence and attendance guidelines Ability to work in fast paced environment Flexibility in work hours and in changing environments May assist answering questions in the help desk May cross train to assist with borrower follow ups The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodationaerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Seattle , Entry Level Customer Service paying $15hrly in EVERETT, Hospitality & Tourism , Everett, Washington

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