SeattleRecruiter Since 2001
the smart solution for Seattle jobs

Customer Service Advisor

Company: Auto Plus Pep Boys
Location: Mount Vernon
Posted on: September 17, 2020

Job Description:

OverviewIcahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys-- automotive aftermarket retail and service chain, Auto Plus-- automotive aftermarket parts distributor, Precision Tune Auto Care-- owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.Position SummaryContribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.Duties & Responsibilities* First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.* Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.* Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.* Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.* Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.* Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.* Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.* Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.* In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.* Maintain an organized and neat shop.* Adhere to all company policies, procedures, safety and environmental rules.* Other duties as assigned.Knowledge, Skills, and Abilities* High school diploma or equivalent required.* Valid Driver's License.* One year of related experience in the automotive service environment.* One year of sales experience preferred.* Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.* Strong verbal communication skills.* Strong customer service skills.* Ability to work Days, Nights, Weekends, Holidays.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Physical Demands* Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.* Frequent standing and walking for long periods of time.* Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.* Climb up and down ladders to retrieve and stock merchandise.* Communicate effectively in person, by telephone, or by using telecommunications equipment.* Enters and locates information on computer.* Presents information to small and large groups.* Visually verifies information, often in small print.* Safely operates a motor vehicle.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Auto Plus Pep Boys, Seattle , Customer Service Advisor, Hospitality & Tourism , Mount Vernon, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Postmates Delivery Driver (Flexible Shifts) - Earn up to $16.17/h!
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Mukilteo
Posted on: 09/20/2020

Postmates Delivery Driver (Part Time) - Earn up to $23.84/h!
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Seattle
Posted on: 09/20/2020

Delivery Driver - Immediate Opening - Earn up to $16.74/h!
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Vashon
Posted on: 09/20/2020


Postmates Delivery Driver (Flexible Shifts) - Earn up to $23.84/h!
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Kingston
Posted on: 09/20/2020

Delivery Driver - Immediate Opening - Earn up to $23.84/h!
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Gig Harbor
Posted on: 09/20/2020

Delivery Driver - Immediate Opening - Earn up to $16.17/h!
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Hansville
Posted on: 09/20/2020

Postmates Delivery Driver (Flexible Shifts) - Earn up to $23.84/h!
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Lynnwood
Posted on: 09/20/2020

Delivery Driver - Immediate Opening - Earn up to $23.84/h!
Description: Job Description: 10 10 Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside (more...)
Company: Postmates
Location: Carnation
Posted on: 09/20/2020

Hair Stylist - Gig Harbor Retail
Description: Stylist At Great Clips, we know that stylists like you are most happy when they''re cutting hair, so at a Great Clips salon, that''s exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Bonney Lake
Posted on: 09/20/2020

Part Time Delivery Driver - Earn up to $16.17/h!
Description: Job Description: 10 10 Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside (more...)
Company: Postmates
Location: Monroe
Posted on: 09/20/2020

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Seattle RSS job feeds