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Customer Support Specialist - Recipient Support

Company: Tango Card
Location: Seattle
Posted on: November 24, 2020

Job Description:

Seattle, WAOperations - Customer Support /Full-timeWhat we are up to at Tango Card:

Tango Card helps thousands of companies reach their goals by making rewards and incentives easy and awesome. Our customers genuinely love working with us and it shows as we are among the top 10% of Inc's 5000 fastest growing companies. We are backed by a stellar group of investors including private equity firm FTV (who led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt's Innovation Endeavors, SWaN & Legend partners, and WTI.

We have 2500+ live enterprise customers today including some of the World's most recognizable businesses like Twitter, Google, Extole, Microsoft, Salesforce and F5. We also work with the top Gift Card brands including Amazon, Starbucks, Target, Walmart, Home Depot and over 300 more in 30+ countries. Our customers send millions of Gift Cards a month using Tango Card and we've facilitated nearly $1B of these Gift Card transactions since creation. Last but not least, we proudly partner with many of the most respected non-profits in the country including the National Park Foundation, Special Olympics, and Habitat for Humanity.

Why work for us:

Tango Card is proud to have been rated one of the best companies to work for by BuiltIn. We are on an incredible path to be the #1 rewards provider, and to get there we need amazing people (like you) in customer support, sales, engineering, and finance to accomplish this vision.

We foster an office-culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful, whether this is the latest technology at their fingertips or going to conferences to learn about industry trends. Our offices are designed for productivity and comfort with standing desks, comfortable pod-chairs, and a very dog-friendly environment. With a company like Tango Card that is experiencing high-growth year over year, career opportunities abound, and you really have the chance to create, own, and grow your role.

Reward yourself and join the Tango Card team.

The Job:

One of our biggest assets at Tango Card is our Customer Support organization, and we are seeking to add a new member to this dynamic and empathetic team. Our mission is to make rewards easy to send and awesome to receive, and our customer support specialists help make that mission a reality. Your primary responsibility will be to help reward recipients locate their rewards and assist with the redemption of those rewards with our partners. This communication can happen via email, telephone, or even social-media!

If you re empathetic, caring, and customer-obsessed, this might be the role for you.

Reports to: Director of Support

As a Customer (Recipient) Support Specialist at Tango Card you will:

  • Help and amaze our reward recipients via phone and email
  • Share in the excitement of our reward recipients accomplishment
  • Be able to troubleshoot multiple issues while maintaining a pleasant demeanor
  • Adapt quickly to changing systems and processes
  • Exercise a high degree of judgment and problem solving in handling customer issues
  • Be willing to go above and beyond on a regular basis
  • Work cross-functionally with other departments in order to best support our customer
  • Think outside the box and help us grow

    Our Ideal Customer (Recipient) Support Specialist at Tango Card will have most of the following skills and experience:

    • Have the ability to work effectively and efficiently with customers who have varying degrees of product and technical proficiency
    • Be a team player who is willing and able to openly communicate with all customers both internal and external
    • Have a talent for multitasking and continuously changing priorities
    • You absolutely need to be a quick learner. We are moving fast and growing every month.
    • Need to be tech savvy - you will be regularly talking to folks using all of the latest tech - smartphones, web apps, the latest company software, etc
    • Be comfortable with Excel, Google Docs, Skype, Email, Salesforce/ServiceCloud, Confluence and/or RingCentral is a huge plus
    • You need to have a minimum 2 years customer service experience - tech support a plus!
    • A sense of humor and positive attitude

      What you'll get from us:

      • Competitive compensation package (money isn't everything, but it helps)
      • Medical, Dental and Vision benefits (100% employer paid premium)
      • Unlimited PTO and a generous holiday schedule
      • 401(k) 100% match of up to 6% and equity options
      • Dog-Friendly offices
      • Home-Office Grant to make your home office a bit more comfortable during the time of social distancing
      • Culture that fosters autonomy, creativity, inclusion, transparency, and ownership

        Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card Locations.

        Tango Card is proud to be an equal opportunity employer; we are strong because we are diverse. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

        PM19 PI126231955

Keywords: Tango Card, Seattle , Customer Support Specialist - Recipient Support, Hospitality & Tourism , Seattle, Washington

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