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Director of Digital Supply Chain

Company: Lever
Location: Seattle
Posted on: February 21, 2021

Job Description:

Tango Card helps thousands of companies reach their goals by making rewards and incentives easy and awesome. Our customers genuinely love working with us, and it shows, as we are among the top 10% of Inc's 5000 fastest growing companies. We are backed by a stellar group of investors, including private equity firm FTV (who led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt's Innovation Endeavors, SWaN & Legend partners, and WTI. We have 2500+ live enterprise customers today, including some of the World's most recognizable businesses like Twitter, Google, Extole, Microsoft, Salesforce, and F5. We also work with the top Gift Card brands, including Amazon, Starbucks, Target, Walmart, Home Depot, and over 300 more in 30+ countries. Our customers send millions of Gift Cards a month using Tango Card, and we've facilitated nearly $1B of these Gift Card transactions since creation. Last but not least, we proudly partner with many of the most respected non-profits in the country, including the National Park Foundation, Special Olympics, and Habitat for Humanity. Why work for us: Tango Card is proud to have been rated as one of the best companies to work for by BuiltIn. We are on an incredible path to be the #1 rewards provider, and to get there we need amazing people (like you) in customer support, sales, engineering, and finance to accomplish this vision. We foster an office-culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful, whether this is the latest technology at their fingertips or going to conferences to learn about industry trends. We are committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod-chairs, and a very dog-friendly environment. If working from home is more of your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that is experiencing high-growth year over year, career opportunities abound, and you have the chance to create, own, and grow your role. Reward yourself and join the Tango Card team! The Job: As Director of Digital Supply Chain (known internally as Catalog Operations) your primary responsibility is to create the most ingenious and high-performing digital and physical supply chain system in the rewards and incentives industry. You will help Tango Card embody our mission of making rewards easy to send and awesome to receive by ensuring our Category Management and Supply Chain teams operate as a seamless unit to deliver a catalog that is easy to care for and reliably available.As part of this delivery, you will partner with departments such as Finance and Business Development to establish the most efficient and forward-thinking processes that deliver rewards for our customers. You will constantly strive to achieve utmost transparency so all stakeholders can easily and proactively find everything they need about our rewards. You will ensure that Catalog Operations performs exceptionally high-quality work and earns the trust of our customers, Tango Card teams, brands partners and suppliers every day. As overall system manager, you will establish metrics to help us measure system performance, detect emerging trends and evaluate system capacity levels. You will use this data to make informed changes to your team operations and to draft strategic plans for your team. You will help your team develop KPIs and dashboards, SLAs, and controls with these metrics in order to most effectively develop the day-to-day operations of your teams. You will work diligently to identify barriers to scale , then expose and attack those barriers relentlessly. You will keep the long-term results of our customers and our teammates in mind, always. You will guides your managers and ensure an agile environment of professional development and career growth opportunities.-- Reports to: VP of Commercial Operations As a Director of Digital Supply Chain at Tango Card, you'll:

  • Ensure our rewards catalog is accurate, compliant, easy to develop, and meets customer needs perfectly
  • Ensure our supply chain system is hearty yet efficient
  • Ensure our supplier API operations are extensive, efficient, measurable and improving
  • Partner with Engineering and Partnerships to advocate for supply chain efficiencies and effective administrationWork cross functionally across Tango Card to ensure trust, transparency and high-quality communications
  • Nurtures and develop your teams to help them reach their full potential
  • Develop budgets / policies / procedures to support the functional infrastructure for catalog operations To be effective in our Director of Digital Supply Chain role, you must have:
    • 6+ years of supply chain direction expertise
    • Bachelor's Degree in Supply Chain or related field
    • Prior demonstrated results in a high-impact, pioneering operations role
    • Excellent verbal and written communication skills
    • Experience sourcing from international vendors
    • Advanced understanding of supply chain concepts
    • Advanced proficiency in Excel Our ideal Director of Digital Supply Chain at Tango Card will have most of the following skills and experience:
      • 10 years supply chain involving both digital and physical goods
      • Experience managing the launch of new systems
      • Experience in both physical and digital supply chain processes
      • Statistical modeling experience What you'll get from us:
        • Competitive compensation package (money isn't everything, but it helps)
        • Medical, Dental and Vision benefits (100% employer paid premium)
        • Unlimited PTO and a generous holiday schedule
        • 401(k) matching and equity opportunities,--401(k) 100% match of up to 6%
        • Home-Office grant for ensuring a great WFH environment during social distancing measures
        • Awarding winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
        • Continued education and self-growth opportunities through Udemy
        • Virtual-Fitness Benefits through Classpass
        • Dog-Friendly offices Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card Locations. Tango Card is proud to be an equitable and equal opportunity employer; we are strong because we are diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities included but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, or disability and other protected classes. We thrive in the area of recruiting and hiring when we have a continued growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles that they feel they have the skills to fulfill and or a willingness to learn and grow.

Keywords: Lever, Seattle , Director of Digital Supply Chain, Hospitality & Tourism , Seattle, Washington

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