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Customer Service (Seattle or Vancouver WA)

Company: Braley-Gray & Associates
Location: Seattle
Posted on: November 22, 2021

Job Description:

Title: Customer Service (office in Vancouver WA or Seattle WA)

Overview
Braley-Gray is a Manufacturer's Representative with 80 years of experience serving the commercial plumbing industry in the Northwest. -We have a loyal customer following that has been cultivated over the years by building trust through good customer service, product knowledge, responsiveness, and helping our customers succeed. -This Customer Service position is the face of the company to those calling in, and plays an important role, to include:

Role includes
- - - - - - - - -Representing Braley-Gray with a professional upbeat responsiveness
- - - - - - - - -Be a student of the products we sell, understanding what they are, how they work, and how they solve our customer's problems
- - - - - - - - -Build relationship and trust by identify and assessing customer's needs and guiding them to the right solution, whether it's ours or someone else's
- - - - - - - - -Work as a Braley-Gray team member, always with an eye on the bigger picture of moving the collective organization forward
- - - - - - - - -Look for and cultivate selling opportunities, to pass off to the Sales team
- - - - - - - - -Providing customers with product information, product lead-time, order status, pricing, generating quotes, etc.
- - - - - - - - -Enjoying your time interacting with our customers

Requirements
- - - - - - - - -Proven customer service experience with strong phone skills
- - - - - - - - -Good listener, engaging your brain, attention to detail, and clear communication
- - - - - - - - -Computer competency for quotation software and CRM system
- - - - - - - - -Strong analytical skill
- - - - - - - - -Ability to multi-task, prioritize, and manage time effectively
- - - - - - - - -As part of an interactive team dynamic and periodic need to check warehouse stock, this is an on-premise position

This is an important role in the company, one that can develop and grow over time as skills/interests/relationships solidify.

Qualifications
- - - - - - - - -Serving in a customer service or inside sales position in the commercial construction industry. -Direct experience in the plumbing industry is a plus.
- - - - - - - - -Higher education is a plus.

Compensation
- - - - - - - - -Competitive salary
- - - - - - - - -Health benefits
- - - - - - - - -401K

Keywords: Braley-Gray & Associates, Seattle , Customer Service (Seattle or Vancouver WA), Hospitality & Tourism , Seattle, Washington

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