Customer Service Specialist
Company: Kelly Services
Posted on: November 22, 2021
Kelly Science & Clinical is excited to be hiring a **_Customer
Services Specialist_** for an innovative premier biotechnology
company in **Seattle, WA.** As a **_Customer Services Specialist_**
you will be responsible for supporting and contributing to ensure
customers and their patients have an exceptional experience. This
position supports the company's clinical diagnostic products and
will ensure accurate and timely communications, from sample
acceptance to results delivery, with all stakeholders. This is a
great position for those passionate about science and people.
+ Communicate directly with physicians and their staff to ensure
optimal integration of clinical testing into their medical practice
+ Support field-based teams including Key and National Account
Managers, MSL's and Market Access.
+ Resolve all documentation issues related to clinical samples. The
Specialist will be responsible for contacting customers to collect
information as needed.
+ Work directly with pathology labs to request archived patient
material for testing.
+ Receive and respond to telephone inquiries and e-mail messages
from customers (physician offices and laboratories) and other
+ Act as a liaison between our customers and many of the company's
+ Work with the larger Dx Customer Operations team to streamline
processes, ensure efficiency and improve existing standard
+ Bachelor's degree in a Life Science Discipline or an equivalent
combination of education and experience
+ Prior Clinical lab, Patient Navigator, Client Services, or
Customer Services experience needed
**Why Kelly** **--** **?**
Kelly-- Science & Clinical is your connection to premier scientific
and clinical companies looking to hire talented people just like
you. Every day, we match science professionals with dream jobs that
fit their skills and interests-it's the way we think job searching
should be. Nearly 100 percent of our science recruiters have a
professional background/education in science, so we know a thing or
two about the science market and how to get you noticed.
**About Kelly** **--**
At Kelly, we're always thinking about what's next and advising job
seekers on new ways of working to reach their full potential. In
fact, we're a leading advocate for temporary/nontraditional
workstyles, because we believe they allow flexibility and
tremendous growth opportunities that enable a better way to work
and live (plus, did we mention we provide a ton of benefits ?).
Connecting great people with great companies is what we do best,
and our employment opportunities span a wide variety of workstyles,
skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a
diverse workforce, including, but not limited to, minorities,
females, individuals with disabilities, protected veterans, sexual
orientation, gender identity. Equal Employment Opportunity is The
Keywords: Kelly Services, Seattle , Customer Service Specialist, Hospitality & Tourism , Seattle, Washington
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