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Part Time Customer Service Representative

Company: Penwizard Personalized Publishing
Location: Seattle
Posted on: November 23, 2021

Job Description:

About usPenwizard is a small business in Seattle, WA. We are creative and customer-centric.Our work environment includes:International workforceFlexible working hoursJob DescriptionWe're looking for a quick and detail-oriented person who can help us improve our customer experience and retention. We're still small but well-established and growing, so this person should be hardworking and excited to contribute to that growth.We're based in Seattle with offices in London and Melbourne.Day-to-day tasks range from answering customer queries through email and social platforms, to communicating with our print partners in the UK, US, and AUS.The ideal candidate will take on the challenge of taking our customer service to the next level and revitalizing how and where we talk about ourselves.Primary ResponsibilitiesCommunicating with customers to answer queries, monitor feedback, and solve their problemsWorking directly with third party resellers to ensure the Penwizard experience is seamless, regardless of where our products are purchasedWorking directly with print and brand partners when necessary, using discretion and problem-solving skills to strengthen those relationshipsResponding daily across Facebook, Twitter & Instagram and interacting with followersQualifications and Skills * Strong written and verbal communication skillsSelf-motivated and well-organizedExcellent team playerAttention to detailDesire to contribute, learn, and develop this roleA positive and friendly personalityModerate experience with Excel/Google SheetsWe're a fun, global team that works hard and plays hard. Taking on this role, you will likely contribute to and learn from many other roles across the three territories. Ramping up for one of our busiest times of year, we're looking to fill this position immediately.BenefitsThe opportunity to work from home and our Seattle officeWorking with an energetic & friendly teamOpportunity for career growth in an internationally expanding businessYearly company performance related bonuses up to 25% of salaryJob Type: Part-time. Working hours, are Monday to Friday, hours are negotiable.Salary: $16.69 per hour, 20 hours per weekApplicants must have an existing right to live and work in the United States.**YOU MUST SUBMIT A COVER LETTER MENTIONING YOUR FAVORITE CHILDHOOD BOOK TO BE CONSIDERED. ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED**Job Types: Full-time, Part-time, Contract, TemporarySalary: $16.69 per hourBenefits:Employee discountFlexible scheduleWork from homeSchedule:Monday to FridaySelf-determined scheduleWeekend availabilitySupplemental Pay:Bonus payCOVID-19 considerations:Proof of vaccination status required, masks are required when meeting in person with colleagues.Education:High school or equivalent (Required)Language:English (Required)Work Location: Multiple Locations

Keywords: Penwizard Personalized Publishing, Seattle , Part Time Customer Service Representative, Hospitality & Tourism , Seattle, Washington

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