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Stores Manager

Company: Nutty Squirrel Gelato
Location: Seattle
Posted on: January 15, 2022

Job Description:

Nutty Squirrel Gelato is an award-winning, family-owned small business that cares deeply about our community and local culture. We work hard to create a neighborhood business that supports our local community organizations, schools, and artists. We work closely with our employees to create a positive work environment, and excellent customer service.

STORES MANAGER

Stores Manager is responsible for successful operations of our shops. Stores Manager oversees the customer service team to provide the highest level of customer experience possible.

Customer Service Team:

* Identifies staffing needs for each store.

* Recruits and trains new team members and provides ongoing training for all team members.

* Manages and motivates team members to maintain the highest level of customer experience.

* Prepares monthly work schedules, finds suitable replacements in cases of staff absence, and covers store shifts if necessary.

* Serves as the main contact person for team member questions, customer inquiries & complaints.

Operations:

* Establishes, monitors, and analyzes shop budgets.

* Ensures that payroll expenses are within budget and identifies ways to decrease operational costs.

* Understands and further develops store policies and procedures.

* Ensures that stores are clean, organized, and equipment is in good running order.

* Coordinates ordering, receiving, and distribution of edibles and supplies as needed.

* Coordinates ordering, receiving, and distribution of retail merchandise as needed.

* Acts as a liaison between the stores and all other departments, communicating relevant information to the customer service team as needed.

* Uses Canva or similar software to create Informational Signage and Graphics for stores.

* Suggests new menu items based on customer feedback.

Marketing & PR:

* Identifies strategies to retain and attract customers.

* Produces and manages store events. Measures Event success and identifies potential growth.

* Works with a photographer and manages social media content.

Duties will evolve over time, as company grows.

Retail Manager Qualifications:

* High school diploma or GED.

* BA or Certification in business administration or business management is desirable.

* Proven management experience in the hospitality industry.

* A food handler's license.

* Sound knowledge of food health and safety regulations.

* Strong business acumen.

* Exemplary management skills.

* Excellent organizational and time management skills.

* Effective communication skills.

* Exceptional customer service skills.

Salary & Bonus

* $23 per hour / min 32 hours per week

* Bonus pay based on store performance.

Benefits

* Excellent health insurance with $60 per pay premium. Dependents can be included, fully paid by employee.

* Short term disability insurance

* Up to 6 Days of sick time (accrued earning)

* Up to 2 weeks paid vacation (accrued earning)

Keywords: Nutty Squirrel Gelato, Seattle , Stores Manager, Hospitality & Tourism , Seattle, Washington

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