Store General Manager
Company: Petco Animal Supplies, Inc.
Location: Marysville
Posted on: May 14, 2022
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Job Description:
Come work at a place where innovation and teamwork come together
to support the most exciting missions in the world!The General
Manager (GM) is responsible for leading through Petco's vision of
"Healthier Pets. Happier People. Better World." in order to develop
a high-performing team that consistently delivers top-line sales
growth while maintaining a focus on the welfare, health and proper
care of all animals. The GM leads a team of store department
managers and is accountable for all aspects of managing a single
retail store, including all in-store services. This leader drives
his/her business through a focus on people (talent acquisition,
training, and development), performance (guest service, sales, and
expense control), process (standard operating procedures and
policies), which will result in overall profitability. The GM must
exercise discretion and independent judgment to execute store
activity to create the best possible partner, guest and pet
experience. This position requires a passion for pets, focus on
process excellence, a drive for results, and the ability to lead
and influence.Essential Job Functions:The incumbent must be able to
perform all of the following duties and responsibilities with or
without a reasonable accommodation. As a leader of people & pet
care, execute all tasks skillfully and consistently through the
following (as well as all other projects/duties as
assigned):People:- Build a team that embodies the Petco brand by
delivering exceptional service and driving guest loyalty.- Attract,
hire, and retain a diverse team of top talent.- Train, coach, and
develop department level leaders and hourly store partners in all
areas and functions required to run the store efficiently and to
Petco standards, including the effective rollout selling models.-
Create an environment that inspires and encourages the growth and
engagement of partners.- Promote a positive culture of teamwork by
working alongside the leadership team, establishing priorities, and
providing clear direction.- Ensure quick and courteous service to
all PETCO customers by helping partners determine the guest's needs
and by sharing product knowledge with partners to enable them to
suggest the appropriate merchandise to meet the customer's needs.-
Responsible for all partner performance management in the store. -
Demonstrate and support a continuous improvement and growth
mindset.- Performance - Meet or exceed goals related to total store
sales, profitability, and operational excellence.- Schedule and
adjust labor hours & payroll to maximize productivity, achieve
sales & payroll goals, and complete workload.- Review and interpret
financial and operational reporting regularly, including store
visit and audit results.- Identify underperforming metrics and
develop strategies that leverage Petco programs, tools, and
resources to improve and grow the business.- Market the store and
its products, oversee planning of in-store and community events,
such as adoptions, school visits and other local promotions and
animal-welfare events.Process:- Ensure the proper health,
appearance, welfare, and proper handling of all animals.- Ensure
merchandise is properly priced, displayed and stocked according to
inventory levels appropriate for the store; make merchandising
decisions with consideration of visual standards, special ad set-up
and monthly ad planner guidelines, adjusting these as necessary to
best implement in each individual store.- Complete and submit
accounting, inventory management and payroll paperwork in a timely
manner; ensures all expenses are maintained within budgeted
levels.- Maintain the store's appearance adheres to Petco
operational standards and safety procedures.- Protect Petco pets &
merchandise, and minimize loss by ensuring all store standards and
operating procedures are met, including workplace safety, inventory
control, and loss prevention.- Ensure store is opened/closed in
accordance with policies and procedures, especially those relating
to safety and security.- Responsible to maintain the store's
professional image, appearance and cleanliness.Nature of
Supervision:General instruction is provided on some, but not all
tasks to be performed. The District Manager will periodically
review the store performance and results. The General Manager is
expected to manage the store's payroll, sales and shrink budgets
and is held accountable for results.Supervisory Responsibility:The
GM is responsible for all people working and activities conducted
in the center stores and services functions.Work Environment:The
majority of job duties are conducted indoors, although occasional
merchandise stocking, customer carry-outs, and bank deposits will
require that an employee leave the store briefly. Because this
position requires bending, kneeling, moving merchandise (up to 50
pounds, as necessary) and standing for long periods of time, there
may be risk of injury resulting from failure to follow safety
precautions and procedures. A limited amount of travel will be
required.Petco Animal Supplies, Inc. is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age,
protected veteran status, or any other protected
classification.
Keywords: Petco Animal Supplies, Inc., Seattle , Store General Manager, Hospitality & Tourism , Marysville, Washington
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