Vietnamese Customer Service Executive

Company: Farmers Insurance & Financial Services
Location: Seattle
Posted on: May 15, 2022

Job Description:

Job DescriptionWe are a growing Farmers Insurance & Financial Services Agency - a Fortune 500 insurance company with a mission to grow, preserve and protect our clients' assets – their life, auto, home and business.If you want to be paid well, mentored, challenged, involved, appreciated, valued, empowered and on a mission, then this is an honorable career opportunity!We want a team member to join our winning sports team culture that is committed to giving world class service by keeping current clients happy and bringing new clients to our agency.Team members must have a positive attitude and care, listen to others, are open to feedback and criticism and have a strong desire to learn and grow. Compensation is DOE and includes a base salary, commissions, bonuses, cash and non-cash awards, health insurance, vacation, and paid time off.

Benefits

Base Hourly Salary, Commissions, Bonuses, Cash and Non-Cash Awards, Health Insurance, Dental Insurance, Vision Insurance, Deferred Compensation Benefits, Sick and Vacation Paid Time-Off

Responsibilities

• Conduct policy reviews (in person, phone, or Zoom) and educate and advise clients/prospects on their insurance policies to reveal the unique benefits of our products and services that can help make their lives easier at claim time i.e. eliminate gaps in coverage, provide savings by maximizing new discounts and benefits, and provide peace of mind knowing what they have, don't have, and should have• Build relationships with your own network of family and friends, existing clients, former clients, or prospects to bring in 1 new client with an auto and home or other types of business per day• Build professional business relationships with Realtors, Accountants, Attorneys, Brokers etc. to cultivate on-going referrals to you on a consistent basis• Provide world class customer service in office, phone, text, email i.e. follow-up on proposals, schedule policy reviews, process policy changes and claims, save accounts from cancellations, answer billing and claims questions

Requirements

• Speak and communicate in Vietnamese and English• Positive Attitude: Take 100% responsibility and ownership of your behaviors and results by eliminating BCD (Blaming, Complaining, and Defensiveness)• Problem Solving: Build relationships by listening and relating to others and focus on creative solutions to their problems• Self-Motivation: Commitment to succeed and go above what is required for continued professional growth and development• Reliable: Responsible and follow through to completion• Coachable: Embrace the truth and eliminate excuses to become better every day• Resourceful: Use all resources available to provide solutions to problems effectively and efficiently*Successful candidate must pass background check.

Keywords: Farmers Insurance & Financial Services, Seattle , Vietnamese Customer Service Executive, Hospitality & Tourism , Seattle, Washington