CUSTOMER SERVICE EXECUTIVE

Company: Farmers Insurance & Financial Services
Location: Seattle
Posted on: May 15, 2022

Job Description:

Job Description"Don't join an easy crowd. Go where the expectations are high, the challenge is great, the demands are many and then the victory is sweet!" - Jim RohnDo you aspire to grow, be excellent, and make a positive impact in your life and your family?If you want to be paid well, mentored, challenged, appreciated, and have a meaningful purpose in helping people, then this is an honorable career opportunity for you!We're a championship agency looking for a dynamic, energetic, and highly motivated team member to join our winning sports team culture at Farmers Insurance & Financial Services Agency - a Fortune 500 insurance company.Our mission is to serve and protect our clients' assets from the everyday risks in their life, auto, home, and business. We provide cash and income to protect our clients from accidents, lawsuits, mortgage protection so families can stay in their homes and schools and protect their savings and retirements from losses due to sickness and death.Team members must provide first-class service and have a positive attitude and care, listen to others, are open to advice, coaching, and have a desire to learn, grow, and become better every day.

Benefits

Compensation is better than market based on experience and includes:• Base salary plus commissions• Cash bonuses and recognition• Flexible work schedule• Health insurance: Medical, Hospital, Dental, Vision, Group Life, Spouse Life, Child Life, Critical Illness, Disability Insurance, Wellness Benefits, Supplemental Accidental Death & Dismemberment, Pet Insurance• Vacation and sick paid time off• Advancement opportunities• Paid personal growth development and education• Long-term career growth• Coaching and mentorship with established advisors• Retirement plan: better than 401(k)• Weekly team appreciation lunch• Employee discounts• State of the art computers and technology• Best hands-on training in the industry• Weekends off• Paid Holidays• Free coffee• Weekly team meetings• Professional and comfortable (home friendly) office• Sports team culture

Responsibilities

• Ensure the agency is operating efficiently and effectively by taking care of all administrative processes and procedures so advisors can spend time meeting with clients• Provide first-class service in the office by phone, text, email, zoom etc.• Schedule and confirm 3 meetings a day for advisors and a social media review a week. (We don't do cold calls)• Process and answer billing questions, payments, claims, alerts, certificates of insurance, policy changes, prepare and mail life policies to clients• Review coverages and retain clients• Follow-up on required documents for new business files and organize files electronically• Provide 1-2 leads from current clients and prospects for our advisors from servicing"At the end of the day, our success and significance is measured by how many problems we solved and how many lives we've touched." – Nido Qubein

Requirements

MUST HAVE ATTRIBUTES: • Positive Attitude: Take 100% responsibility and ownership of your behavior and results by eliminating BCD (Blaming, Complaining, and Defensiveness)• Problem Solving: Build relationships by listening and relate to others and focus on creative solutions to their problems• Self-Motivation: Commitment to succeed and go above what is required for continued professional growth and development• Reliable: Responsible and follow through to completion• Coachable: Embrace the truth and eliminate excuses to become better every day• Resourceful: Use all resources available to provide solutions to problems effectively and efficiently

Keywords: Farmers Insurance & Financial Services, Seattle , CUSTOMER SERVICE EXECUTIVE, Hospitality & Tourism , Seattle, Washington