program manager, Customer and Retail Technology (Seattle OR Remote)

Company: Starbucks Coffee Company
Location: Seattle
Posted on: June 24, 2022

Job Description:

Job Summary and Mission Are you interested in being part of a team that shapes the future of Customer and Retail technology at Starbucks? As a program manager, you will take the initiative to collaborate with various technical teams on highly innovative and complex, cross-functional programs, that will bring amazing customer experiences to the Starbucks mobile app and in-store technology. You will own the executive-level reporting and status, program budget and work closely with various stakeholder groups. You will bring 8 to 10 years experience in shipping visible, large cross-functional technical programs and will have the following responsibilities, knowledge, and skills: Summary of Key Responsibilities Program Planning: - You will bring Vision by collaborating with dynamic stakeholders to define the Program Scope, Deliverables and Critical Path dependencies - You will bring Clarity to the team by developing schedule, budget, and resource plan - You will bring Alignment and Transparency across to all stakeholders by implementing a governance and reporting structure - You will leverage your financial expertise by helping to define program costs and secure program funding Program Execution: - You are a multi-tasker and can drive more than one project - You bring people together and can collaborate across cross functional Technology and Business stakeholders - You sweat the details, but you focus the team on what is most important with management of schedule, budget, issues, and risks - You make things happen by removing roadblocks and addressing future impediments now. - You bring energy to the program by inspiring optimism, creativity, shared commitment, and growth through times good and bad. Leadership and Communication: - You lead by example - with compassion, courage, consistency, and confidence - You create a team environment of trust, integrity, and positive collaboration - You are flexible and can accommodate diverse personality styles and remain neutral and balanced in all interactions - You can engage in difficult conversations that result in fact-driven, positive, actionable outcomes - You are always 'reading the room,' to know what the best possible outcome is and to guide the conversation and team members accordingly - You are a champion decision-maker that favors data, compromise, and alignment over consensus-building

Keywords: Starbucks Coffee Company, Seattle , program manager, Customer and Retail Technology (Seattle OR Remote), Hospitality & Tourism , Seattle, Washington