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Front Desk Hampton Inn & Suites Seattle

Company: Hampton Inn & Suites Seattle Downtown
Location: Seattle
Posted on: June 24, 2022

Job Description:

Our company
The Hampton Inn & Suites Seattle Downtown is looking for a full time Front desk agent to join our team. We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area.
Mission Statement
It is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates. We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.
Advancement Opportunities
We strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.
The details
Salary:$19.50 per hour
Location: 700 5 th Avenue North, Seattle, WA 98109.
Commute/Transportation: We are located close to the city center and near several bus routes. We offer a discounted annual ORCA pass. If you prefer to drive, we offer free parking to all of our employees in our underground garage.
Benefits: Our benefits package is available to full time employees after they complete 60 days of employment. This package includes medical, dental, vision, life, and AD&D.
We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.
We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.
We offer Hilton employee room rates as well as Hilton family room rates that can be used based on availability at any Hilton location worldwide.
Work shifts: The hotel is a 24/7 operation so there are many shifts available to work that can align with your personal life.

Responsibilities

The daily job duties


-Process all guest check-ins and check-outs
-Process all payments
-Answer telephones in a timely manner using the appropriate greeting and directing calls to the appropriate department
-Coordinate with Housekeeping to track readiness of rooms for check-in
-Communicate parking procedures to guests/visitors
-Supply guests with information regarding property, local area, and supply directions as needed
-Run daily reports and identify any special requests. Pass on any information to appropriate departments
-Complete designated cashier and closing reports in the computer system.
-Count bank at the beginning and end of each shift and follow drop procedures
-Immediately resolve any guest problems to their satisfaction
-Report any issues to appropriate departments and follow-up

Keywords: Hampton Inn & Suites Seattle Downtown, Seattle , Front Desk Hampton Inn & Suites Seattle, Hospitality & Tourism , Seattle, Washington

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