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Customer Service Agent

Company: Autel Robotics
Location: Bothell
Posted on: August 7, 2022

Job Description:

Autel Robotics is the leading drone manufacturer and world leader in its space, the key technology for the future of drones and aerial transportation. The Autel team consists of a team of industry professionals with a genuine passion for technology and years of engineering experience, which combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from action sports enthusiasts to first responders. Since its founding in 2014, Autel has always striven for customer-driven innovation and is continually working to raise the industry standard for drones. Your typical day

  • Become a friendly, trusted technical expert. This includes a detailed understanding of our products' features and functionality, general photography and video knowledge, and a basic understanding of the drone industry
  • Use your knowledge of drones, photography, and videography to help customers choose the right product for their needs via phone and email
  • Respond to customer service requests in a prompt and precise manner
  • Offer pre- and post-sale technical support via phone, live chat and/or email
  • Take ownership of helping the customer from start to finish
  • Notify customers of any change in order status or issues related to their order
  • Gather, analyze and present customer feedback to various stakeholders
  • Other related duties as assigned Qualifications :
    • Able to work Monday - Friday 7:30am-4pm shift or 8 - 4:30
    • Excellent verbal and written communication skills
    • Highly organized, detail oriented, and a motivated problem solver
    • Basic knowledge of Microsoft Office tools and phone support systems.
    • Adept at juggling multiple tasks.
    • Effectively work both independently and as a member of the team
    • Able to work weekends
    • Basic knowledge of or interest in drones, aerial devices, photography, and videography
    • Bilingual in Spanish preferred. Compensation :
      • Competitive salary
      • Company Paid Health insurance benefits
      • 401(k) retirement plan
      • 15 days Paid time off and corporate holidays (10) sick days (6.5)

Keywords: Autel Robotics, Seattle , Customer Service Agent, Hospitality & Tourism , Bothell, Washington

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