-Meet or exceed pre-determined booking goals for guest room
revenue; meet or exceed budgeted costs and revenue on a monthly
average with the liberty to negotiate as needed on individual
functions within established guidelines yet maintaining the overall
-Assist the Director of Sales by reaching the agreed upon business
travel revenue goals, in particular by soliciting national
-Advanced level of producing business transient revenue through
directly soliciting business via aggressive prospecting, making
presentations, developing contracts, negotiating and closing
-Maximize revenue by selling all facets of the hotel, both orally
and in written form to previous, current and potential clients
-Handle account details so that all pertinent aspects of
solicitation and closing are complete and documented
-Coordinate various departments' participation in servicing
-Prepare information for, meet with and entertain clients as deemed
appropriate by potential business from that account
-Communicate both verbally and in writing to provide clear
direction to all departments in the hotel to ensure high quality of
service to customers
-Participate in daily business review meeting, pre-convention
meetings, training and other sales-related meetings as required
-Attend trade shows, community events and industry meetings
-Negotiate transient rates with clients on an annual and on-going
-Complete coordination of the Sales group functions; accurate and
timely preparation of detailed Sales Contracts and Group Resumes as
necessary to ensure a common quality understanding of what the
client is to receive in terms of products and services. Review
function contracts prior to distribution to client and hotel
-Follows up on the progress of groups booked, such as room night
pick up, rooming lists, cut off dates, etc. with the Group Housing
Coordinator to ensure maximum occupancy.
-Generate "thank you" notes to clients after functions with prompt
follow up of negative client feedback as necessary.
-Follow up on bookings and solicit repeat business.
-Represent hotel in community affairs and industry related
-Understand the mission, vision and game plan of the hotel.
-Strong leadership skills and has the ability to apply them.
-Establish goals and objectives to improve the department.
-Ability to understand Guests' service needs.
-Ability to be well organized, maintain concentration and complete
all work assigned.
-Ability to focus attention to performance of tasks despite
frequent, stressful or unusual interruptions.
-Ability to converse calmly with irate Guests', co-workers or
supervisors in sometimes tense situations.
-Ability to perform job functions with minimal supervision.
-Ability to work cohesively with co-workers and other departments
as part of a team. Ability to build morale and spirit.
-Ability to adhere to work schedule and arrive on time in a neat
and alert condition and adhere to company dress standards.
-Ability to follow all appropriate policies and procedures while
constantly striving to improve all standards of operation.
-Ability to meet or exceed productivity and performance standards
and complete tasks as assigned by supervisor or manager.
-Ability to take and give direction.
-Ability to interact with people beyond giving and receiving
instructions, particularly in resolving complaints and