Corporate Concierge Travel Specialist

Company: Travel Leaders Corporate
Location: Seattle
Posted on: January 25, 2023

Job Description:

Overview:

This Is the first point of contact between the traveler and Travel Leaders Corporate. Tends to the needs of the traveler with an exceptional level of customer service. Provides a high level of consultation and accuracy during all aspects of the travel experience, including pre-booking consultation, the reservation process, pre-travel support and follow up post trip. Demonstrates in-depth travel industry knowledge, exceptional problem- solving skills, while maintaining the highest degree of professionalism and courtesy.

Schedule varies from 8AM to 8PM EST

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Responsibilities:

• Service inbound corporate travel requests in a virtual environment.
• Deliver extraordinary customer service to C-Suite travelers and their administrative staff.
  • Greet all clients warmly and with enthusiasm.
  • Establish rapport with all travelers and admin staff
  • Must always exude an impeccable professional demeanor
  • Must be comfortable servicing and interfacing with C-level executives and their administrative staff
  • Ability to multitask, easily handling competing priorities
  • Provide consultative service to travelers and travel arrangers throughout the booking process.
  • Complete all reservations in an accurate and timely manner.
  • Provide post trip follow up and support
  • Participate in afterhours support rotation
  • Create unique travel itineraries that match the needs and expectations of the C-Suite traveler.
    • Utilize creative thinking and problem-solving skills to identify the best options for air/ground and lodging arrangements.
    • Go above and beyond to proactively offer suggestions and consultation for all components of the booking during reservation process
    • Maintain goal expectations in the following areas:
      • Productivity - measured by transactions per month
      • Quality - minimal customer service issues.
      • Customer experience - measured through call monitoring performance. Qualifications:
        • GDS proficient with willingness to utilize multiple reservations systems
        • Typing speed of at least 50 WPM
        • Must be proficient with both international and domestic destination Geography
        • Fluent with Microsoft office suite including Excel and Outlook
        • 10 + years Corporate Travel selling experience, minimum 5 years as VIP or Concierge Agent
        • 5+ years Customer service experience, preferably in the travel industry
          • Exceptional/above & beyond, proactive customer service approach
          • Ability to handle multiple complex requests simultaneously and seamlessly
          • Comfort and experienced working with C-level travelers
            • Ability to retain and proactively obtain travel preferences
            • Perform unique requests with the utmost professionalism
            • Excellent travel industry knowledge
            • Mastery in Sabre GDS
              • Specifically: GDS formats, short cuts, enhancements, pricing
              • Corporate travel experience required
              • Expert in international travel bookings and process
              • Exceptional communication skills both written and oral
              • Outstanding attention to detail Leadership Abilities:
                • Has strong understanding of own skill set and development opportunities
                  • Takes direction, offers suggestions, and asks for appropriate guidance when applicable
                  • Demonstrates exceptional teamwork
                    • Proactively offers support when ability matches need
                    • Acts as a leader among peers
                    • Recognizes peers for support they have provided
                    • Consistently demonstrates master of the guiding principles in daily work habits
                    • Ability to provide constructive feedback to peers and leaders when appropriate
                    • Ability to handle most difficult situations
                      • May seek minimal guidance, but generally has solution at hand
                      • Able to support peers in decision making
                      • Knows when to escalate to a leader
                      • Strong understanding of key TLC initiatives and employs strong change management skills consistently Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
                        
                        Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
                        
                        
                        
                        

Keywords: Travel Leaders Corporate, Seattle , Corporate Concierge Travel Specialist, Hospitality & Tourism , Seattle, Washington