Concierge On Call

Company: Quail Park
Location: Seattle
Posted on: January 26, 2023

Job Description:

Quail Park of West SeattleBenefits Offered--There are several benefits available to team members at Quail Park such as:--Medical, Dental & Vision Insurance (full-time)Long Term Disability (full-time)Retirement Plan Contribution (401K or Roth) - 100% match of first 6%--(over 21, 1000 hrs. worked in prior 12 months prior to enrollment)Employee Assistance Program3 weeks of PTO (non-manager annual amount)Paid Sick Time (part-time)Paid HolidaysTuition Reimbursement Program (employee & family)Team Member MealsTeam Member Referral Bonuses (refer a team member or resident!)Wages on Demand (obtain access to your earned wages prior to the pay date)Purpose:--To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.--Concierge Minimum Requirements------- --Previous experience in a receptionist or customer service role------- --Previous experience in a senior living environment preferred.------- --Must possess strong interpersonal communication skills.------- --Proficiency in basic computer skills, including Word and Excel.------- --Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members.------- --Must be detail oriented and possess strong organizational skills.------- --Must meet all health-related requirements pertaining to State licensure.------- --Must maintain current CPR/First Aid credentials.------- --Must maintain current Food Handlers credentials.------- --Must maintain annual Continuing Education Credits.------- --Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.------- --Subject to pre-employment screening including physical, drug and TB testing and criminal clearance.Concierge Essential FunctionsFront Desk Reception--------- --Answers the telephone promptly and addresses caller questions in a courteous and professional manner.------- --Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so.------- --Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary.------- --Responds to emergency calls from residents and alerts appropriate team members in a timely manner.Marketing------- --Responds to inquiry calls from prospective residents in a timely and professional manner.------- --Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance.------- --Conducts community marketing tours as needed.Administrative------- --Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager------- --Assists with meal service in the dining area as needed.------- --Responsible for locking the community at the determined hour in the evening.Hourly range of 19.71-20.71 based on experience.----Our Company follows WA Proclamation 21.14.1 which requires all employees working in the Health Care Setting be fully vaccinated for COVID-19, unless they are exempt for medical and religious reasons. Please us know if you would like to request a Religious or Medical accommodation!PM21Powered by JazzHRPI202052405

Keywords: Quail Park, Seattle , Concierge On Call, Hospitality & Tourism , Seattle, Washington