Lead Supervisor I
Company: Tapestry, Inc.
Location: North Bend
Posted on: May 26, 2023
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Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.Coach is part of
the Tapestry portfolio - a global house of brands committed to
stretching what's possible.A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. Visitpage to
learn more about Tapestry's commitment to equity, inclusion, and
diversity.The Lead Supervisor role is an integral part of the
store's overall success; modeling the behaviors needed to directly
impact all aspects of our Company's business: Sales and Operational
Processes. This individual shows exemplary performance behaviors,
not only with work performed, but by representing Coach at its
highest standards. They serve as a true utilitarian player,
possessing the ability to adapt to all roles within the store
environment. Sample of tasks required of role: SALES: * Understands
organizational objectives and makes decisions in partnership with
the Store Manager(s) and Assistant Store Manager(s) that align with
Company priorities and values * Endorses, models and develops team
to deliver Coach's Selling and Service expectations * Enforces
sales strategies, initiatives and growth across all categories *
Works with Store Manager(s) and/or Assistant Store Manager(s) to
flex store business strategies and personal selling techniques to
contribute to overall store and financial results * Leverages floor
supervisor assignment responsibilities to deliver strong metrics;
remains results driven, including through team selling and selling
to multiple customers * Productivity Management: holds sales team
accountable for personal sales * Maximizes clienteling strategy in
partnership with the Store Manager(s) and Assistant Store
Manager(s); monitoring process over time to achieve business goals
and objectives * Builds credibility and trust with team, as well
with customers - serving as a personal fashion advisor to deliver
business results * Creates positive impressions with store team and
customers by bringing best self to work through business attire
consistent with Coach's Guide to Style * Acts as a brand ambassador
in the local market/mall to drive brand loyalty and business (i.e.
charity events, local associations, mall initiatives) * Sensitive
to customer and team needs and tailors approach by reading cues *
Solution-oriented and forward thinking in resolving customer
issues; partners with Store Manager(s) and/or District Manager as
appropriate * Develops both self and individual product knowledge
skills and remains aware of current collections * Understands the
positive sales impact staffing has on the business and recruits
accordingly * Coaches, develops and motivates the team on a daily,
weekly and monthly basis to meet goals and utilize Company tools;
delegates and empowers others and encourages individual growth *
Welcomes feedback and adapts behaviors; create short and long-term
goals to achieve personal metrics and performance development *
Regularly provides feedback to others; coaches performance to a
higher standard; provides constructive feedback to Store Manager(s)
and Assistant Store Manager(s) OPERATIONS: * Manages daily
operational tasks according to Coach standards, switching gears
based on the needs of the business both seamlessly and pro-actively
* Demonstrates strong business acumen * Interacts and communicates
with supervisor(s) on a regular basis; is adaptable and flexible;
maintains a calm and professional demeanor * Maintains interior and
exterior upkeep of the building with partnership from the corporate
office * Understands and uses all retail systems and reporting
tools to make informed decisions, taking appropriate partners, as
necessary * Adheres to all applicable Coach retail policies and
procedures including POS and Operations procedures * Leverages
Coach's tools and technology to support relationship building and
clienteling efforts, including driving sales and achieving
individual and team goals * Works with Store Manager(s) and/or
Assistant Store Manager(s) to flex store business strategies to
improve productive functions * Ensures all daily tasks are
completed without negatively impacting service of Coach standards
Competencies required: * Drive for Results: Can be counted on to
exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and
others for results. * Customer Focus: Is dedicated to meeting the
expectations and requirements of internal and external customers.
Gets firsthand customer information and uses it for improvements in
products and services. Acts with customers in mind. Establishes and
maintains effective relationships with customers and gains their
trust and respect. * Creativity: Comes up with a lot of new and
unique ideas. Easily makes connections among previously unrelated
notions. Tends to be seen as original and value-added in
brainstorming settings. * Interpersonal Savvy: Relates well to all
kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective
relationships. Uses diplomacy and tact. Can diffuse even
high-tension situations comfortably. * Learning on The Fly: Learns
quickly when facing new problems. A relentless and versatile
learner. Open to change. Analyzes both successes and failures for
cues to improve, experiments and will try anything to find
solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps
the essence and underlying structure of anything. * Perseverance:
Pursues everything with energy, drive and a need to finish. Seldom
gives up on anything before finishing, especially in the face of
resistance or setbacks. * Dealing with Ambiguity: Can effectively
cope with change. Can shift gears comfortably. Can decide to act
without having the total picture. Does not get upset when things
are up in the air. Doesn't have to finish things before moving on.
Can comfortably handle risk and uncertainty. * Strategic Agility:
Sees ahead clearly; can anticipate future consequences and trends
accurately; has broad knowledge and perspective; is future
oriented; can articulately paint credible pictures and visions of
possibilities and likelihoods; can create competitive and
breakthrough strategies and plans. * Building Effective Teams:
Blends people into teams when needed; creates strong morale and
spirit in his/her team; shares wins and successes; fosters open
dialogue; lets people finish and be responsible for their work;
defines success in terms of the whole team; creates a feeling of
belonging in the team. * Managerial Courage: Doesn't hold back
anything that needs to be said; provides current, direct, complete,
and "actionable" positive and corrective feedback to others; lets
people know where they stand; faces up to people problems on any
person or situation (not including direct reports) quickly and
directly; is not afraid to take negative action when necessary.
Additional Requirements: * Experience: 1- 3 years of previous
retail experience (cashier/stock experience, sales, etc.)
preferably in a luxury retail service environment. Possesses
current knowledge of fashion trends and competition in the
marketplace. * Education: High school diploma or equivalent;
college degree preferred. * Technical: Knowledge of cash register
systems, basic computer skills (including the ability to use
iPad/laptop, Mobile POS and Internet), utilize walkie talkie,
understand and read price and product release sheets. * Physical:
Ability to execute at a fast pace. Ability to communicate
effectively with customers and team. Ability to maneuver the sales
floor, sales shelves, and stock room; climbing, bending, and
kneeling are required. Ability to frequently lift and carry up to
25 pounds and, at times, lift and carry product/cartons up to 50
pounds to process product shipment/transfers Schedule: Ability to
meet Coach Scheduling & Availability Expectations, including
ability to work a flexible schedule, including nights, weekends,
and holidays high retail traffic and sales days (including but not
limited to the day after Thanksgiving, Memorial Day, Christmas Eve,
Mother's Day, etc.). Note: This document serves only as a sample of
job duties and responsibilities and does not include an exhaustive
list of all performance requirements. Tapestry, Inc., parent
company of the Coach brand, is an equal opportunity and affirmative
action, employer and we pride ourselves on hiring and developing
the best people. All employment decisions (including recruitment,
hiring, promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity or expression,
genetic characteristics, race, color, creed, religion, ethnicity,
national origin, alienage, citizenship, disability, marital status,
military status, pregnancy, or any other legally-recognized
protected basis prohibited by applicable law. Visit Coach at
www.coach.com.Our Competencies for All Employees
Keywords: Tapestry, Inc., Seattle , Lead Supervisor I, Hospitality & Tourism , North Bend, Washington
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