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Customer Service Representative-Order Desk

Company: FLOFORM
Location: Kent
Posted on: January 14, 2018

Job Description:

Job DescriptionDescription

CUSTOMER SERVICE REPRESENTATIVE -ORDER DESKAre you ready to join a growing and successful organization? Are you interested in doing your part to represent and promote a brand that homeowners trust? This may be the position you have been waiting for!!

With 14 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Required immediately, our KENT BRANCH is seeking a FULL TIME CUSTOMER SERVICE REPRESENTATIVEto service our customers, grow the business and increase awareness of the FLOFORM brand.The successful candidate will:

  • Have a High School Diploma with 1 2 years customer service experience
  • Have knowledge or background in general construction or project coordinating and scheduling a plus
  • Be proficient with AutoCAD and able to read blue prints
  • Have Commercial Project Management experience recommended
  • Have experience with Moraware or similar ERP software a plus
  • Possess a strong understanding of measurements and fractions along with basic mathematical skills
  • Possess strong planning and organizational skills, with attention to detail and ability to meet deadlines
  • Be able to lift up to 25 pounds
  • Be able to approach situations with a friendly and professional demeanor
  • Have advanced computer and communication skills including proficiency in MS Office (Word, Excel), Access and Outlook
  • Enjoy working in a challenging, fast paced environment
  • Possess a valid Drivers License and clear criminal record checkDuties and Responsibilities:Acts as liaison between the branches and customers and various departments to ensure the successful transaction of services. The incumbent is responsible for providing efficient and courteous customer service when processing dealer/contractor/customer orders which include verification, receiving and filling orders, AutoCAD additional sales and delivery information.You will be responsible for:
    • Maintaining customer records by updating account information.
    • Resolving product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintaining financial accounts by processing customer adjustments.
    • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
    • Preparing product or service reports by collecting and analyzing customer information
    • Other duties as assignedFLOFORM is proud to offer the successful candidate: Competitive salaryMedical/RX/Dental/Vision benefits Company paid Life/ADD insurance Company paid EAP plan Medical and Dependent FSA plan Opportunity to participate in the company 401k planFLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: To consistently provide our Customers the best countertop purchasing experience available.We are an Equal Opportunity Employer.Employment Eligibility Requirements:The U.S. Immigration Reform and Control Act require employers to verify employment eligibility and you will be required to provide documentation of your identity and of your authorization to work in the United States. Employment is also contingent on successful completion of a background check and pre-employment drug screen. Company DescriptionHeadquartered in Winnipeg with 14 branches and four manufacturing facilities located in Western Canada and the Pacific Northwest, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.

      Keywords: FLOFORM, Seattle, Customer Service Representative-Order Desk, Hospitality & Tourism, Kent, Washington

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