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Guest Services Supervisor

Company: DoubleTree Arctic Club Seattle- SEAAC
Location: Seattle
Posted on: January 14, 2018

Job Description:

ESSENTIAL JOB FUNCTIONSThe position requires the ability to perform the following essential job functions, with or without reasonable accommodation:• Achieves customer satisfaction and room revenue goals while supervising Front Desk/Guest Service activities.• Ensures Front Desk/Guest Services is staffed appropriately by reviewing team member schedule and occupancy projections.• Oversees and participates in prompt and courteous guest check‐in and check-out.• Addresses questions or problems pertaining to Hotel rooms and rates.• Maintains room security by providing effective key control and participates in matters relating to room security.• Ensures customer mail and messages are delivered promptly by overseeing mail and message delivery.• Promotes guest participation in guest satisfaction surveys and guides guest service representatives to do the same.• Responds to positive and negative comments expressed in comment cards and develops improvement plans.• Types up a daily report and gives copies to the Guest Service Manager.• Answers phones and handles guest requests/complaints, acting as deemed necessary.• Handles cash, makes change and balances an assigned house bank. Accepts and records vouchers, traveler’s checks, and other forms of payment. Counts cash and other methods of payment at the end of the shift to verify and balance the house bank.• Participates in daily shift check lists and ensures the items are completed during shift.• supervision.• Communicates effectively both verbally and in writing to provide clear direction to staff. Assist in the training and development of new Front Desk Agents. Observes performance and encourages improvement. Develops, coaches, counsels and supervises team members to increase the level of guest satisfaction.• Understands all aspects of the Front Desk and Night Audit.JB.0.26.LN
Front Office Supervisor,Guest Services Supervisor,Front Office Relief Supervisor,Front Desk Supervisor

Keywords: DoubleTree Arctic Club Seattle- SEAAC, Seattle, Guest Services Supervisor, Hospitality & Tourism, Seattle, Washington

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