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Customer Service - Customer Care Specialists

Company: Aon
Location: Bellevue
Posted on: March 14, 2018

Job Description:

Job Family

Claims Operations

Healthy Paws is looking for Customer Care Specialists - Multiple positions available

As a Customer Care Specialist / Claims Specialist I, you ll be part of a passionate team of pet-lovers working to protect more dogs and cats with Healthy Paws Pet Insurance, a subsidiary of Aon Affinity.

Healthy Paws is the top-rated pet health insurance company in the country, headquartered in Bellevue, Washington. We are proud to have been named one of the Best Workplaces in Washington by Puget Sound Business Journal. We are rapidly growing and looking for a full time Customer Care Specialists to join our pet-passionate team in our Bellevue, WA office.

If you are passionate about animals, enjoy working with the people that care for them, and have veterinary clinic experience then this would be a great opportunity for you!

Schedules available:

* Tuesday through Friday from 9 am to 6 pm and Saturday from 8 am to 5 pm

* Monday through Thursday from 9 am to 6 pm and Sunday from 8 am to 5 pm

Duties and Responsibilities:

* Handle inbound and outbound calls including enrollments, claims and general inquiries

* Respond to customer email inquiries and requests

* Troubleshoot any customer account issues

* Provide excellent customer service while delivering the Wow!

* Assist in special projects or other duties as assigned

Required experience:

* 1-3 years experience in Customer service or sales

Additional preferred experience:

* Customer service / call center experience

* Prefer two years' experience in a veterinary hospital setting

* Passion and love for animals

* Fun, easy going personality with the ability to easily and clearly converse with our customers

* Excellent computer skills and proficiency including a strong understanding of the internet and ability to complete online research

* Good comprehension and composition skills

* Proven ability to work as a team player in order to maximize the effectiveness of the team

* Positive can-do attitude and enthusiasm to work in a high energy, start-up environment

* Strong multitasking skills and the initiative to get tasks completed

* Flexible schedule with the ability to work long hours as needed

* Please submit a cover letter with your resume

Education: High school

Aon is an Equal Employment Opportunity/Affirmative Action employer. We ensure that equal opportunity is given to qualified individuals in recruiting, hiring, training and development, promotion, compensation practices, and all other employment opportunities. Aon prohibits discrimination based on an individual's sex, color, race, religion, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity or expression, genetic information, or other legally protected characteristics or conduct. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.

Keywords: Aon, Seattle, Customer Service - Customer Care Specialists, Hospitality & Tourism, Bellevue, Washington

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