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Customer Service Representative

Company: Bluecosmo Satellite Communications
Location: Seattle
Posted on: May 18, 2018

Job Description:

Position Description:

The position of Customer Service Representative is an essential part of Customer Care reporting to the Manager of Customer Service/General Manager of BlueCosmo Satellite Communications

Job Description and Responsibilities:

--- Promptly respond to customer inquiries in an inbound call center environment (within the wireless/satellite communications industry) utilizing phone queues, email and ticketing systems. Ensure an accurate and professional customer experience.

--- Follow-up and resolve on first level escalations relating to technical, sales, billing, customer care etc.

--- Capable/comfortable to work with, understand and occasionally troubleshoot products and services in the wireless satellite voice/data communications and 2-way messaging device environment

--- Utilize internal systems to accurately create client accounts and enter customer/order data.

--- Promote company products and benefits through consultative discussion and customer qualification.

--- Perform financial and non-financial account adjustments as required.

--- Minimizing client cancellations

--- Meeting monthly customer service, productivity and compliance targets

--- Responsible for remaining current on all company processes and procedures

--- Stay informed of all new products & services and changes in technology to ensure customer responses are thorough and accurate

--- May include occasional face-to-face customer interactions (walk in order pick up)

Candidate Qualifications and Experience:

--- Minimum 3-5 years working in a customer service related position

--- Experience in eCommerce, digital customer support and online Chat an advantage.

--- Very strong and effective writing skills (Email, Chat and customer Online Reviews).

--- Previous Call Centre experience would be very beneficial.

--- Reliable, available to work anytime between 8:00am and 6:00pm Monday to Friday, occasional evening, weekend, holiday coverage or after hours support as required

--- Ability to lift up to 20lbs

Skills & Knowledge:

--- Strong communication skills. Conversational and personable.

--- Able to work with minimal supervision

--- Aptitude for technology-based products would be an asset with particular focus on wireless devices (voice and data) as well as remote messaging technology.

--- Excellent problem assessment and problem-solving skills

--- Ability to handle difficult customer situations and drive positive customer experience

--- Excellent time management and organizational skills. Adaptable to changing environments

--- Positive Team Spirit, enthusiastic with a strong aptitude and a positive "can do" attitude

--- Strong working knowledge of Microsoft Office suite. Excellent computer navigation skills

--- Experience with Amazon Seller Central preferred.

--- May be required to monitor and engage social media followers.

Educational Requirements:

--- Post-secondary diploma or equivalent experience.

Keywords: Bluecosmo Satellite Communications, Seattle, Customer Service Representative, Hospitality & Tourism, Seattle, Washington

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