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Customer Service Representative/Dispatcher

Company: CalPortland
Location: Seattle
Posted on: October 12, 2018

Job Description:

CalPortland, a leading diversified building materials company with operations throughout the west, has an immediate opening for a Customer Service Representative. This is usBest-in-Class, industry leader with a rich 125-year historyLargest building materials contributor to some of the West's biggest construction projects including:Seattle Deep Bore TunnelSafeco FieldCenturyLink FieldTacoma Narrows BridgeSR 520 Evergreen Point Floating BridgeRecipient of numerous awards for environmental sustainability and energy conservation"Family" based company culture with a focus on safetyCompetitive compensation and excellent benefitsJob Summary:The Customer Service Representative works in the Dispatch Center assisting construction contractors with ordering quality concrete and building materials. Our ready mix team works together each day to ensure customer satisfaction and create long lasting customer relationships.Duties:Answer phone calls and respond to customer requestsAccurately and quickly input phone orders for deliveryProfessionally resolve customer issues and problemsProject a professional company image through phone interactionComplete reports, as neededWilling to learn concrete applications and mix design concepts, as well as be able to assist customers with calculating material quantities for orders#NE#CL Education:High School Diploma or equivalent / GEDRequirements/ Qualifications:Comfortable handling and resolving customer issues and problems with diplomacy and professionalismPrior experience handling customer calls regarding product specifics, order status, and deliveriesPrior experience with logistics and or truckingExcellent Customer Service skillsStrong computer and accurate data entry skillsSkills in establishing and maintaining effective professional working relationships with staff and customersDetail oriented and able to multi-task in fact-paced environmentReliable means to arrive to work as scheduledExperience with heavy call volume, 70 - 80 calls per dayGood attendance and punctuality is key to the success of the teamWork Schedule:Work week is Monday - Friday and occasional Saturdays. Must be able to work a flexible schedule since start time can vary and often be very early due to scheduling of customer orders. Finish times will also vary depending on the work volume of the day.Preferred:1+ years experience in Dispatch environmentConditions of Employment:Successful candidate must submit to post offer pre-employment physical examination, drug/alcohol screen.

Keywords: CalPortland, Seattle , Customer Service Representative/Dispatcher, Hospitality & Tourism , Seattle, Washington

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