Service Coordinator Supervisor - Swing Shift
Posted on: October 16, 2019
Job Title: Service Coordinator Supervisor
Days Off : Friday, Saturday
Pay Range : $41,113 - $46,515 annually +$0.25/hour swing shift
Shift: Swing (3:30 pm - 12 midnight)
Insurance Benefits: Medical, Dental, Life, Long-term Disability
Other Benefits: Paid Time Off (34 days per year), Retirement Plan,
Employee Assistance Program (EAP), Flexible Spending Account (FSA),
ORCA card subsidy
Part of a 24 hours a day, 7 days a week team of professionals
providing emergency shelter and service navigation for unsheltered
individuals experiencing homelessness. The Service Coordinator
Supervisor provides leadership, coordination, training, scheduling
and supervision for the Navigation Center Service Coordinators.
Service Coordinators manage day-to-day operations and assist
clinical staff in engaging clients and providing services. This
position also provides leadership in coordination with the City of
Seattle Planner, the Navigation Team, and other outside entities in
referrals to and operations of the Center.
MAJOR DUTIES AND RESPONSIBILITIES
Supervise, schedule and evaluate Service Coordinators to ensure
effective operation of the Navigation Center.
Coordinate Service Coordinator hiring and orientation; assist in
the orientation of other Navigation Center staff.
Provide performance evaluation and support to Service
Teach and promote core DESC values, crisis intervention and
de-escalation skills, and causes and effects of homelessness
essential to ensure the safety of clients and staff.
Train and support Service Coordinator staff in agency policy and
Assist Project Manager in planning, implementation and coordination
of Navigation Center services.
Manage all building operations in absence of the Project Manager,
Project Assistant, and Case Manager Supervisor. Provide operational
leadership to all staff in absence of PM as assigned.
Collaborate with key partners and stakeholders, including the
Navigation Team and the City of Seattle, to ensure smooth
operations and communication.
Promote and maintain positive relationships with the surrounding
Engage clients through creative, resourceful strategies which build
trust and confidence.
Outreach potential clients in the community, including encampment
sites, as assigned; facilitate transportation of referred clients
to the Navigation Center.
Coordinate with program staff and external providers to ensure
smooth client connection to services.
Manage basic day-to-day operations in the Center, including
managing the lobby office, client registration and intake, and
access to storage, food, and other amenities.
Work with Data and Program Assistant to ensure accurate data intake
Ensure adequate documentation of activities/concerns during
Assign work to Service Coordinator staff each shift to ensure
smooth operations and completion of ongoing tasks and duties.
Provide assistance to and engagement with neighboring businesses
and other stakeholders in Navigation Center immediate
Maintain order, cleanliness, and communication; enforce agency
rules and policies.
Participate in the on-call rotation with other supervisors and
managers to provide consultation, coverage and crisis intervention
Take responsibility for decision-making in crisis situations,
including calling emergency services.
Brief staff regarding significant occurrences, potential problems
and client needs.
Ensure continuous coverage of all areas of Navigation Center during
shift, and that all responsibilities of Service Coordinators are
Coordinate screening and acceptance of referrals. Coordinate
program activities and services that occur during shift.
Actively participate in staff meetings and in-service
Other duties as assigned.
- Work experience in a non-profit or social service setting,
preferably working with adults challenged by the experience of
homelessness, mental illness and/or substance use disorder.
- Demonstrated crisis management ability & leadership
- Strong collaboration and problem solving skills.
- Interest or experience in working with participants who are
difficult to engage and refer to traditional programs.
BA in Social Work, psychology, or other behavioral or social
Bilingual in Spanish/English.
Knowledge of harm reduction strategies, motivational interviewing,
and de-escalation skills.
Valid Washington State Driver's license, insurable driving record,
and ability to drive agency vehicle.
Strong applicants are able to demonstrate the ability to be
positive in their empathetic responses to all persons, and value a
non-judgmental response to sensitive issues. Candidates should be
able to accept feedback and work in a highly collaborative and
potentially stressful environment.
EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace, and promotes equal
employment opportunities for all staff members and applicants. The
Agency will not discriminate against any employee or applicant for
employment on the basis of race, creed, color, sex, sexual
orientation, age, national origin, marital status, or the presence
of any sensory, mental or physical disability in any employment
practice, unless based on a bona fide occupational qualification.
Women and minorities are encouraged to apply.
Keywords: DESC, Seattle , Service Coordinator Supervisor - Swing Shift, Hospitality & Tourism , Seattle, Washington
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