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Service Coordinator Supervisor - Swing Shift

Company: DESC
Location: Seattle
Posted on: October 16, 2019

Job Description:

Job Title: Service Coordinator Supervisor

Days Off : Friday, Saturday

Pay Range : $41,113 - $46,515 annually +$0.25/hour swing shift differential

Shift: Swing (3:30 pm - 12 midnight)

Insurance Benefits: Medical, Dental, Life, Long-term Disability

Other Benefits: Paid Time Off (34 days per year), Retirement Plan, Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy

Part of a 24 hours a day, 7 days a week team of professionals providing emergency shelter and service navigation for unsheltered individuals experiencing homelessness. The Service Coordinator Supervisor provides leadership, coordination, training, scheduling and supervision for the Navigation Center Service Coordinators. Service Coordinators manage day-to-day operations and assist clinical staff in engaging clients and providing services. This position also provides leadership in coordination with the City of Seattle Planner, the Navigation Team, and other outside entities in referrals to and operations of the Center.


  • Supervise, schedule and evaluate Service Coordinators to ensure effective operation of the Navigation Center.

  • Coordinate Service Coordinator hiring and orientation; assist in the orientation of other Navigation Center staff.

  • Provide performance evaluation and support to Service Coordinators.

  • Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.

  • Train and support Service Coordinator staff in agency policy and procedure.

  • Assist Project Manager in planning, implementation and coordination of Navigation Center services.

  • Manage all building operations in absence of the Project Manager, Project Assistant, and Case Manager Supervisor. Provide operational leadership to all staff in absence of PM as assigned.

  • Collaborate with key partners and stakeholders, including the Navigation Team and the City of Seattle, to ensure smooth operations and communication.

  • Promote and maintain positive relationships with the surrounding neighborhood.

  • Engage clients through creative, resourceful strategies which build trust and confidence.

  • Outreach potential clients in the community, including encampment sites, as assigned; facilitate transportation of referred clients to the Navigation Center.

  • Coordinate with program staff and external providers to ensure smooth client connection to services.

  • Manage basic day-to-day operations in the Center, including managing the lobby office, client registration and intake, and access to storage, food, and other amenities.

  • Work with Data and Program Assistant to ensure accurate data intake and reporting.

  • Ensure adequate documentation of activities/concerns during shift.

  • Assign work to Service Coordinator staff each shift to ensure smooth operations and completion of ongoing tasks and duties.

  • Provide assistance to and engagement with neighboring businesses and other stakeholders in Navigation Center immediate neighborhood.

  • Maintain order, cleanliness, and communication; enforce agency rules and policies.

  • Participate in the on-call rotation with other supervisors and managers to provide consultation, coverage and crisis intervention as assigned.

  • Take responsibility for decision-making in crisis situations, including calling emergency services.

  • Brief staff regarding significant occurrences, potential problems and client needs.

  • Ensure continuous coverage of all areas of Navigation Center during shift, and that all responsibilities of Service Coordinators are fulfilled.

  • Coordinate screening and acceptance of referrals. Coordinate program activities and services that occur during shift.

  • Actively participate in staff meetings and in-service trainings.

  • Other duties as assigned.


    • Work experience in a non-profit or social service setting, preferably working with adults challenged by the experience of homelessness, mental illness and/or substance use disorder.

    • Demonstrated crisis management ability & leadership qualities.

    • Strong collaboration and problem solving skills.

    • Interest or experience in working with participants who are difficult to engage and refer to traditional programs.


      • BA in Social Work, psychology, or other behavioral or social science.

      • Bilingual in Spanish/English.

      • Knowledge of harm reduction strategies, motivational interviewing, and de-escalation skills.

      • Valid Washington State Driver's license, insurable driving record, and ability to drive agency vehicle.

        Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons, and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.


        DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.

Keywords: DESC, Seattle , Service Coordinator Supervisor - Swing Shift, Hospitality & Tourism , Seattle, Washington

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