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Remote Payroll Implementation Specialist

Company: Crawford Thomas Recruiting
Location: Seattle
Posted on: November 22, 2021

Job Description:

Summary

The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The job environment is structured, and job expectations are clear. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires to be specialized technical problem-solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly.

Responsibilities

Conduct/compose welcome calls/emails setting proper client expectations Comprehensive analysis ensuring completion and accuracy of submitted new client data Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws Schedule and confirm follow-up calls, client training, the first process and check dates Enter new client information in the system according to documented procedures Collect, enter and balance previous year-to-date payroll and employee information Setup all value-add services such as Direct deposit, Tax Service, PTO, GL, ESS, etc. Support client training on software ensuring comprehension of applicable features Offer client support for first few payrolls ensuring client comfort level with the process Oversee transition to client service which includes hand-off call with client and CSR Collaborate and support teammates maintaining a positive work relationship Participate in special projects and department initiatives as requested Perform other duties, as assigned

Qualifications

At least 2-5 years of experience in payroll implementation Ability to handle multiple implementations at one time Average company size exposure: up to 100-300 people Ability to handle all aspects of implementation: Basic knowledge of PTO, GL, Wage Parity, Time and Attendance, Custom Reports, Taxation, data manipulation, file uploads. Client facing webinar training skill set Excellent attention to detail, time management, organization and prioritization skills Proficiency in Microsoft Office Suite (Specifically Outlook, Word, Excel) Excellent project management skills Strong sense of ownership and results oriented. Strategic thinker with ability to understanding and communicate client requirements and find corresponding solutions. Troubleshooting and problem-solving experience. Ability to handle escalations with minimal to no supervision. Experience managing simultaneous projects with 3rd party vendors. Experience with HealthCare Industry and Unions a plus, but not required. FPC/CPP or SHRM Certification a plus, but not required.

About The Company

An exciting and unique opportunity to join a high-growth organization with immense career potential. The primary function of this position is to act as our implementation "warrior" where you will be the initial point of contact and brand ambassador to new clients, promoting our vision and core values, executing them by becoming acquainted with client's payroll contacts, data and practices, resulting in successfully converting them to our cloud-based HCM software in an accurate and timely manner ensuring a seamless transition to Client Services.

Keywords: Crawford Thomas Recruiting, Seattle , Remote Payroll Implementation Specialist, Human Resources , Seattle, Washington

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