HR Specialist
Company: Russell Tobin
Location: Seattle
Posted on: May 14, 2022
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Job Description:
Job Title: HR Specialist V (focus on Employee Relations)
Pay Rate: $60/hr - $63/hr, based on relevant experience
Duration: 11 - month contract to start
Location: Remote, but must work PST!
We're partnering with a well-known technology and e-commerce
organization to help them find an HR Specialist V to join their
team on a remote capacity! This role will focus on Employee
Relations and researching and analyzing data pertaining to HR.
As an HR. Specialist, you will act as a subject matter expert,
handling employee contacts using all available resources and
expertise to resolve escalated cases pending resolution on-time
according to established service level agreement. You will build
partnerships to influence different stakeholders, participate in
process improvement initiatives, identifying-eliminating root
causes of high-volume contacts and defects within the Employee
Resource Center (ERC) operation, using data to facilitate systemic
changes.
What you'll do
Primarily supports employees in the US via calls, cases and chats,
owning end-to-end resolution of the issue.
Participate in projects and initiatives affecting US employees
across the region, including vendor support.
Role is an integral part of the Employee Resource Center (ERC)
Operation, as the HR Specialist has deep understanding of HR
Services both in processes and priorities.
Operates with considerable autonomy and discretion and holds
subject matter expertise at the highest level and enables business
communication between ERC leadership, other ERC SMEs, ERC
Operations, and partner teams.
Responsible for developing and approving guidelines for other ERC
Specialists, Sr. Admins, and junior Admins.
Own the business relationship and engagement with partner teams'
Program Managers who own vendor relationship to ensure SLAs,
service, and opportunities are properly communicated and
addressed.
Provides guidance to high-level leadership, develops & documents
process, procedures and project framework in the specific knowledge
area or POD, and leads project/program initiatives to support ERC
Operational goals and continuous service improvement.
Additionally, the HR Specialist leads some of the new key
strategies to improve ERC Service Delivery and the employee
experience.
Required Skills
ADP EXPERIENCE AND AMAZON EXPERIENCE PREFERRED
A completed Bachelor's Degree from an accredited university.
Proven ability to manage customer contacts in a fast-paced
environment.
At least 5-8 years of equivalent work experience in this role.
Preferred Skills
Basic US legislation knowledge pertaining to HR & Labor.
Proven ability to identify process defects, make recommendations
for process improvements, and implement process improvements.
Master's Degree in Business or HR related field.
Strong relationship building skills.
High degree of HR process and policy knowledge.
Experience working with senior leaders
Russell Tobin & Associates offers benefit options to our employees
after 60 days on assignment.
Feel free to apply directly or you can email your resume to
susana.chan@russelltobin.com with the job title listed above. Apply
today for immediate consideration!
Keywords: Russell Tobin, Seattle , HR Specialist, Human Resources , Seattle, Washington
Click
here to apply!
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