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HR Specialist

Company: Russell Tobin
Location: Seattle
Posted on: May 14, 2022

Job Description:

Job Title: HR Specialist V (focus on Employee Relations)
Pay Rate: $60/hr - $63/hr, based on relevant experience
Duration: 11 - month contract to start
Location: Remote, but must work PST!

We're partnering with a well-known technology and e-commerce organization to help them find an HR Specialist V to join their team on a remote capacity! This role will focus on Employee Relations and researching and analyzing data pertaining to HR.

As an HR. Specialist, you will act as a subject matter expert, handling employee contacts using all available resources and expertise to resolve escalated cases pending resolution on-time according to established service level agreement. You will build partnerships to influence different stakeholders, participate in process improvement initiatives, identifying-eliminating root causes of high-volume contacts and defects within the Employee Resource Center (ERC) operation, using data to facilitate systemic changes.

What you'll do
Primarily supports employees in the US via calls, cases and chats, owning end-to-end resolution of the issue.
Participate in projects and initiatives affecting US employees across the region, including vendor support.
Role is an integral part of the Employee Resource Center (ERC) Operation, as the HR Specialist has deep understanding of HR Services both in processes and priorities.
Operates with considerable autonomy and discretion and holds subject matter expertise at the highest level and enables business communication between ERC leadership, other ERC SMEs, ERC Operations, and partner teams.
Responsible for developing and approving guidelines for other ERC Specialists, Sr. Admins, and junior Admins.
Own the business relationship and engagement with partner teams' Program Managers who own vendor relationship to ensure SLAs, service, and opportunities are properly communicated and addressed.
Provides guidance to high-level leadership, develops & documents process, procedures and project framework in the specific knowledge area or POD, and leads project/program initiatives to support ERC Operational goals and continuous service improvement.
Additionally, the HR Specialist leads some of the new key strategies to improve ERC Service Delivery and the employee experience.

Required Skills
ADP EXPERIENCE AND AMAZON EXPERIENCE PREFERRED
A completed Bachelor's Degree from an accredited university.
Proven ability to manage customer contacts in a fast-paced environment.
At least 5-8 years of equivalent work experience in this role.

Preferred Skills
Basic US legislation knowledge pertaining to HR & Labor.
Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements.
Master's Degree in Business or HR related field.
Strong relationship building skills.
High degree of HR process and policy knowledge.
Experience working with senior leaders

Russell Tobin & Associates offers benefit options to our employees after 60 days on assignment.

Feel free to apply directly or you can email your resume to susana.chan@russelltobin.com with the job title listed above. Apply today for immediate consideration!

Keywords: Russell Tobin, Seattle , HR Specialist, Human Resources , Seattle, Washington

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