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HR Claims Specialist

Company: Aston Carter
Location: Seattle
Posted on: March 19, 2023

Job Description:

Description:100% remote and need to work Pacific coast hours This position contributes to protecting tax and unemployment insurance liability through researching, drafting, and communicating company responses to state unemployment claims within strict deadlines. Models and acts in accordance with company guiding principles.Job Duties --- Researches, analyzes, and investigates partner separations in consultation with others in Partner Resources, external contacts, or other departments outside of PRO Solutions & Services--- -Builds claim responses; ensures the timely, courteous, and professional follow-up to incoming phone calls, and emails--- - Provides coaching and guidance to regional partner resource generalists, district managers, and store managers on the interpretation of company unemployment, policies, and procedures--- - Provides strong customer service by effectively managing customer expectations while meeting customer needs--- - Develops effective working relationships with customers, team members, Starbucks partners, vendors, and other company organizations--- -Effectively manages multiple cases, following up with customers, vendors, etc. to ensure a timely and satisfactory resolution. Reviews and updates cases for completion, accuracy, routing, and resolution--- - Participates in cross-functional teams to successfully execute programs and projects--- - Maintains current knowledge of state-to-state unemployment processes, Partner Resources policies, procedures, and best practices. Performs research and analysis to maintain expertise in specialized state unemployment policies, laws, and regulations--- -Responsible and held accountable for maintaining and protecting the personal information of current and separated partners--- -Maintains regular and punctual attendanceSkills:human resources, written communications skills, claims management, unemployment insurance claims, excel skills, SAP, HR Assistant, Oracle, Tax ClaimsTop Skills Details:human resources, written communications skills, claims management, unemployment insurance claims, excel skillsAdditional Skills & Qualifications:3 Plus years of HR Experience- Experience working in a customer service- Human resources experience or education preferred- Experience researching, analyzing, and problem-solving- Case management experience preferred-Familiarity with SAP is a plus or Oracle service cloudRequired Knowledge, Skills, and Abilities- Ability to communicate clearly and concisely, both orally and in writing- Ability to handle confidential and sensitive information- Analytical skills with the ability to provide appropriate information and referrals- Ability to work both independently and as a member of a team- Ability to work in a fast-paced and changing environment- Ability to conduct independent research and analysis- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Microsoft Project)- Ability to utilize multiple software programs simultaneously- Strong customer service skills with demonstrated composure and professionalismHR Background Experience Level:Entry Level We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plans, or program terms. This temporary role may be eligible for the following:

  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life &
  • AD&D)
  • Short and long-term disability
  • Health and Dependent Care Spending Accounts (HAS
  • & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time off/Leave (PTO, Vacation, or Sick Leave About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Seattle , HR Claims Specialist, Human Resources , Seattle, Washington

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