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Field Systems Administrator Federal / MPS

Company: CDW
Location: Seattle
Posted on: August 3, 2020

Job Description:

Next Generation Enterprise Network (NGEN) Service Management,Integration, and Transport (SMIT) is one the largest IT services program forthe Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seatsaround the world. Under SMIT, the SMIT contractor will provide enterpriseservices to the Marine Corps Enterprise Network (MCEN), Navy-Marine CorpsInternet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) includingtransport, datacenter, network operations, service desk, cybersecurity, andmanaged services. CDW-G will be supporting the SMIT contractor in several ofthese service areas. Bring your IT career and talents to CDW-G where you can have a greaterimpact, be inspired by our mission and excited about your job and future. Weare an innovative Fortune 200 leader driving meaningful technological changefor customers in virtually every industry. CDW currently seeks a Managed Print Specialist to join our NGEN SMITteam. The Managed Print Specialist will work within a fast-paced environment,supporting the overall managed print solution for printers Regionally to ensureour client's print services are optimized and reliable. Responsibilities * Oversight of the remote implementation, configuration, maintenance, troubleshooting and/or repair of printers in an enterprise environment * Serve as company liaison with client and vendors on administrative and technical matters related to print management * Interpret clients' needs and helps work towards resolution. * Lead, implement, and troubleshoot complex and specialized print solutions * Responsible for addressing escalated break/fix issues * Consult with leadership to identify inventory stocking levels and reorder points of the spare pool inventory * Clearly communicate service offerings and performance expectations to leadership * Provide copies of all relevant information from any Third-Party supplier agreements, when necessary * Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard. * Work with vendors, client, and CDW leadership to develop printing strategy * Manage to metrics to ensure SLA compliance * Maintain vendor relationships * Lead and facilitate the development of common print management practices

Keywords: CDW, Seattle , Field Systems Administrator Federal / MPS, IT / Software / Systems , Seattle, Washington

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