Senior Technical Support Engineer - Remote (US)
Company: Fauna Inc.
Location: Seattle
Posted on: February 23, 2021
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Job Description:
Do you have a passion for making customers successful? Does the
idea of diving into the technical architecture of Fauna's customers
and helping them to solve their hardest problems get you excited?
Want to get in on the ground floor and help to build a product that
will change the way that the world stores and accesses data? Then
consider joining us at Fauna!
Fauna is the data API for modern applications. It is backed by a
database that is serverless, fast, consistent, transactional, and
globally distributed. Fauna allows developers to interact with data
in convenient and powerful languages such as GraphQL and the Fauna
Query Language (FQL), without baking complex consistency and
transaction logic into their applications. Developers can get
started with Fauna in seconds by creating a new database in the
cloud, without the hassle of managing infrastructure.
Fauna's Support and Customer Success team is all about solving for
the customer. As a Senior Support Engineer on the team, you will
need to be an ace troubleshooter and cares deeply about helping
your customers. You will delight our customers by not only
understanding their challenges and guiding them to a long term
solution, but also by being a great partner that is enjoyable to
work with. Fauna's Customer Success team is growing rapidly, so you
can bring your experience with customer support systems and
practices to assist implementing automation, optimizations, and new
capabilities to improve our customer experience and grow Fauna's
efficiency and scale. As a critical voice of the customer and deep
user experience expert, you will have the chance to impact Fauna's
product roadmap, user experience, and bug fix priorities.
Responsibilities
Requirements
Fauna currently operates as a fully remote company and this
position is open to applicants anywhere in the United States.
Benefits
Why Fauna?
Backed by premier venture investors Madrona Venture Group,
ADDITION, GV, and CRV, Fauna is a well-funded startup with a 100%
remote organization. We're led by an experienced leadership team
hailing from Microsoft, Amazon, Okta, Twitter, Elastic, Juniper and
Oracle. Every day we are relentless in our mission to innovate,
exceed customer expectations, and continually disrupt our market.
Fauna provides all of its Fauns with competitive compensation,
equity, and a benefits package that includes
medical/dental/vision/basic life insurance and unlimited PTO.
Fauna is proud to be an equal opportunity employer. Our company is
committed to fair hiring practices, and building a diverse
environment for our employees. You will receive consideration for
employment without regard to race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
disability, age, or veteran status.
The Talent Acquisition Team at Fauna works primarily on a direct
sourcing model; Fauna does not accept resumes from recruitment
agencies and is not responsible for any related fees for resumes
submitted to job postings, directly to hiring managers, or any of
our employees.
If visa sponsorship is required now or in the future to work in our
US location, we are not able to offer that at this time.
Keywords: Fauna Inc., Seattle , Senior Technical Support Engineer - Remote (US), IT / Software / Systems , Seattle, Washington
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