A company that believes colleagues make a difference, whether
helping our clients or encouraging each other. Colleagues to
support you in achieving both your professional and your personal
well-being goals. A company that is all about results, about
working together and having fun in the process of achieving
Open floor plans and bright, colorful environments foster
collaboration and movement. You?ll find work stations that engage
mind and body, an onsite caf?, and ping pong tables to spur some
healthy competition while reducing stress.
1.Telephonically communicates and engages members into the programs
by effectively building trust and credibility, while receiving
inbound and making outbound calls.
?Appropriately greets members by customer specific plan
?Self identifies name, program and customer/employer group
2.Screen requests and telephone calls, directing them to the
3.Possesses solid knowledge of the programs and services and sets
the expectations of service with members
4.Accurately collects inputs and updates data provided by members
into the system in a timely manner.
5.Facilitates communication and requests among disease program team
members, central operations and market based colleagues, and health
plan providers and members.
1.Provides administrative support to the Well-Being Improvement
2.Initiates and maintains a variety of complex files and data
records utilizing various software applications, including the
electronic medical record.
3.Other duties as assigned.
PROJECTS AND PRESENTATIONS:
1.Prepares and processes data of a sensitive nature while
1. High School diploma supplemented by technical medical knowledge,
and/or computer courses. College course work is desirable.
2. A minimum of three years experience in the customer service and
sales driven environment and/or customer service in a related
healthcare field, preferred.
3. Ability to work effectively with all levels of management and
other colleagues; demonstrate initiative, mature judgment, and
customer service orientation.
4. Possesses computer competencies to include word processing,
spreadsheet, graphics, and data base management.
5. Language Skills: Ability to communicate with members,
colleagues, physicians, and plan representatives. Effective oral
and written communication skills.
6. Math Ability: Ability to add, subtract, multiply, and divide in
all units of measure, using whole numbers, common fractions, and
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected