SeattleRecruiter Since 2001
the smart solution for Seattle jobs

Help Desk

Location: Seattle
Posted on: July 19, 2021

Job Description:

Seeking a Help Desk Associate for a leading company in Downtown Seattle!
 
Objective:
Possess basic understanding of IT systems in order to identify, analyze and resolve a variety of technical issues to provide first level support services for all lines of business. Possess a polite phone demeanor and ability to give clear direction to non-technical clients. Research, track, log and update trouble tickets. Generate reports and assist IT staff on other issues / duties as needed.
 
Key Accountabilities
• First level technical support for business areas. Troubleshoot end-user incidents and requests made via telephone, email or queued ticket. Update, resolve or escalate trouble tickets as necessary and follow-up with clients to ensure timely and accurate resolution. 70%
• Data entry tasks including but not limited to updating active directory with current and accurate information, updating /removing  users in proper databases, converting paper filing to electronic and fulfilling audit requests. 30%
Education:
• High School Diploma or equivalent
• College courses helpful but not required
 
Experience:
• 1 year computer related work
 
Skills & Knowledge:
• Basic Knowledge of Desktop Technologies
• Basic understanding of Networking
• Ability to use proper phone etiquette in stressful situations
• Ability to work in a team environment
• Ability to meet deadlines
• Ability to work flexible hours
• Strong Clerical Skills and attention to detail
 
 

Keywords: , Seattle , Help Desk, IT / Software / Systems , Seattle, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Seattle RSS job feeds