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Company: Synergy Business Consulting, Inc.
Location: Seattle
Posted on: November 22, 2021

Job Description:

Technical Services Engineer II
Technical Services - Boston, Massachusetts
This is an excellent opportunity to join an exciting software company that is rapidly growing. Lakeside Software is looking for talented individuals to join our technical services team and help us provide exceptional service to our growing customer base, from Fortune 500 clients to government organizations. Compensation is scaled based on experience and education level.

Job Requirements
Potential candidates must have a technical background and excellent customer facing skills. Candidates must have exceptional troubleshooting skills such as deciphering technical software output logs, installation logs, database investigation, Windows/Linux/MAC troubleshooting and networking. Position responsibilities include answering technical support calls, troubleshooting, bug reporting, testing newly developed software and customizing software tools based on client needs.

Required Skills and Experience
5+ years in IT administration
Network infrastructure experience (e.g. switches, routers, firewalls)
Software application installation, testing, architecture
Intermediate knowledge of troubleshooting Windows/MAC/LINUX Operating Systems
Intermediate knowledge of DNS, DHCP, AD, Group Policy
Understanding of relational databases (e.g. Microsoft SQL Server)
System hardware troubleshooting experience

Additional Desired Skills and Experience
Degree in Computer Science or similar
Experience with Hyper-V, VMWare or other virtualization platforms
Experience with Citrix (XenApp/XenDesktop/XenServer)
Programming / Scripting (Powershell, VBScript)
MCSE/MCP/CCA/VCP experience
Experience with SalesForce, VSTFS
SQL query experience
Experience in large scale (500+ users/devices) IT Datacenter Support
Experience handling Enterprise-size customers

Employment Details
Hours: Full Time
Shifts Available:
09:00 - 18:00 EST
08:00 - 17:00 PST
Department: Technical Services
Travel: 0%
Some off-hours is required

Keywords: Synergy Business Consulting, Inc., Seattle , TECHNICAL SERVICES ENGINEER-REMOTE!, IT / Software / Systems , Seattle, Washington

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