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Senior Manager, IT Program Management "Remote"

Location: Seattle
Posted on: November 22, 2021

Job Description:


The mission of the IT Program Management team is to ensure efficient and successful implementation of IT projects and initiatives. Our group steer projects from idea to deployment by providing leadership, organization, transparency, and solutions. The Senior Manager, IT Program Management will shape the IT infrastructure projects at with creative solutions and enforcement of existing processes. The role will steer a team of IT Cloud engineers and Network and Security engineers towards the execution of successful, on-time projects from initiation through delivery. The role will work with various stakeholders including Development program managers, Help Desk, IT Cloud Operations, and other cross-functional groups to define and implement infrastructure solutions or enhancements to existing infrastructure.

The Senior Manager, IT Program Management will work in lock step with the other members of the IT Management staff to provide highly detailed status of your team's projects and disseminate that information in an objective, transparent fashion to all internal and external stakeholders. The role will also interact with the Compliance team for remediations to ensure the infrastructure for meets all applicable compliance standards and reports directly to the VP, Information Technology.

This position is eligible for full-time home-based remote work.

Team Overview

The IT Program Management team works with the Cloud Engineering, Cloud Operations, Compliance and Network & Security Engineering teams and stakeholders to execute corporate technology initiatives.

Company Perks

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

Company Overview is the leading provider of postage online and shipping software solutions to customers including consumers, small businesses, e-commerce shippers, enterprises, and high volume shippers. offers solutions that help businesses run their shipping operations more smoothly and function more successfully under the brand names, Endicia -, ShipStation -, ShipEngine -, ShippingEasy -, ShipWorks -, GlobalPost and MetaPack---.'s family of brands provides seamless access to mailing and shipping services through integrations with more than 500 unique partner applications.


Primary Objectives:
Provide project management (planning, scheduling, reporting, etc.) for IT infrastructure projects and initiatives.
Meet IT infrastructure deployment targets.
Ensure details are handled and urgent matters are managed appropriately.
Define and manage the detailed schedule and can effectively communicate project state at all time

Essential Position Duties Provide project management (planning, scheduling, reporting, etc.) for IT Infrastructure projects and initiatives
Continuously deliver accurate, refined project schedules, planning documents, performance metrics, and status reports
Manage Infrastructure planning: Drive estimation, work breakdown, and resource allocation.
Work collaboratively and professionally with outside organizations while dealing with organizational complexity and competing priorities.
Maintain an up-to-date functional understanding of the system architecture and apply this knowledge to daily resource management and planning responsibilities.
Meet IT infrastructure deployment targets.
Create and maintain the schedule, drive intermediate deliverables, and ensure project commitments are met.
Define and track weekly work goals, managing engineer's activities and priorities to meet expectations.
Evaluate and remain accountable for overall team delivery timelines and provide advance awareness of project risk.
Ensure details are handled and chaos is managed appropriately.
Escalate problems, uncertainties, and roadblocks to upper management.
Understand technical issues and escalate issues as needed and drive them to resolution.
Ability to communicate schedule changes and challenges both to management and to the team.
Define and manage the detailed schedule and can effectively communicate project state at all time
Evaluate and remain accountable for overall team delivery timelines and provide advance awareness of project risk.
Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
Review status of projects; manages schedules and prepares status reports.

Additional Position Duties
Sit for prolonged periods of time.
Utilize wrist and hands for a prolonged period of time.
Walk short distances.
Stand for short periods.
Speaking and conversing with others
Lift up to 25lbs without assistance up to chest height


Education and/or Experience:
Bachelor's degree or higher in Computer Science or Electrical Engineering or equivalent years' experience in the software development industry.
Ten or more (10+) years project management experience.
Five or more (5+) years of resource management experience.
Five or more (5+) years' experience of managing/supervising a team.
PMP - certification preferred.

Skills And Knowledge
Exceptional resource management skills
Exceptional writing, communication and organizational skills
Knowledgeable with AWS infrastructure
Proven analytical skills.
Exceptional time management and delegating skills
Ability to thrive in an environment featuring multiple parallel projects as well as shifting project priorities.
Exceptional process engineering skills
Capable of discussing both large-scale planning efforts as well as micro-level decision making.
Capable of understanding complex technical design documentation and contributing to discussions regarding technical issues.
Experience with inspiring improvement for underperforming project teams or project resources
Adept at making strategic tradeoff recommendations to senior management with the goal of shipping quality products on schedule.
Team interaction, communication, negotiation, and leadership skills

Computer/Software/Application Proficiency
Microsoft Project
Familiar with Infrastructure as Code (Terrafom)
Client/Server Communication
Familiarity with networking, load balancers, storage, security

Travel Requirements
Less than 10% - Occasional travel other stamps subsidiaries (Sunnyvale, CA; Atlanta, GA; Austin, TX)

Equal Opportunity Employer/Veterans/Disabled

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Keywords:, Seattle , Senior Manager, IT Program Management "Remote", IT / Software / Systems , Seattle, Washington

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