Sr. Field Service Engineering Technician - Northwest Territory
Company: Solta Medical
Posted on: November 22, 2021
Solta Medical is a global leader in the medical aesthetics
market providing innovative solutions with proven efficacy and
safety backed by over 10 years of clinical study and research. The
company offers aesthetic energy devices for skin resurfacing and
rejuvenation, acne reduction, body contouring and skin tightening,
as well as tools and accessories to optimize the latest liposuction
techniques. The Solta Medical portfolio includes the well-known
brands Thermage -, Fraxel -, Clear + Brilliant -, Liposonix -,
Isolaz -, VASERlipo---, VASERsmooth---, VentX -, PowerX -, and
Origins---, which collectively make up a comprehensive platform to
address a range of aesthetic skin and body issues. More than two
and a half million procedures have been performed with Solta
Medical's products around the world.
Territory : - -Northwest Territory - WA, OR, ID, MT, AK
Description: - - The Senior Field Service Engineering Technician
will be responsible for various activities relating to the daily
technical support of our customers in assigned territories.
Principle Responsibilities and Duties:
Note: The following are meant to be representative but not
necessarily all inclusive of the duties and responsibilities for
this position title.
Use diagnostic tools, service aids, service documents and log files
to troubleshoot, test and repair medical equipment (laser, RF and
Provide technical expertise for servicing of medical equipment
(laser, RF and Ultrasound).
Assist with escalated service calls and email from customers,
distributors and internal personnel.
Provide on-site field service including product installation,
maintenance, upgrades and repairs.
Use escalation process to inform Manager, Technical Support and
Headquarters of unresolved issues as well as suggestions to improve
Manage parts inventory and territory to comply with established
operating standards as applicable.
Provide customer, distributor and/or third party training as
Use proprietary software tools to read and review system log files
for error code evaluation, system troubleshooting and provide
evaluation results in customer cases.
Draft, release and distribute Technical Service Bulletins.
Draft, release and distribute Service procedures and processes.
Follow documented Field Service Procedures
Work with 3rd party service consultants for territory coverage of
Document service activities in CRM tool
Manage service logistics in the territory, including service parts
and loaner and system shipments as applicable.
Acts as a mentor to members of the Service and Product Support
Be prepared to lead team meetings and act as interim manager when
Contribute to product specific meetings when asked with practical
insight and detail as needed.
Ability to train other technicians or support personnel on devices,
offering practical and technical knowledge.
Other Experience, Training or Certifications Required:
AA Degree in Electronics, or equivalent experience
7+ years of previous field service, or equivalent experience
Medical Device: Experience with medical devices a plus
Regulatory: Working knowledge of FDA and/or QSR and/or experience
in a regulated industry a plus
Risk Management: General knowledge of risk management for medical
devices a plus
Design Control: General knowledge of design control process a
ESD: General knowledge of ESD environment
Self-starter, detail oriented, demonstrated ability to support
customers with minimal supervision
Ability to use diagnostic test equipment
Ability and willingness to work with various teams including sales,
marketing, engineering and manufacturing in the support of company
Ability to produce results while working with multiple projects
under tight deadlines
Excellent customer service and support skills
Ability to maintain inventory / service records and paperwork in a
Approximately 50% travel on average required, mostly domestically
but occasionally internationally.
Advanced Ability to use Microsoft Windows software including Word,
Excel, PowerPoint and Outlook.
Language and Verbal Skills
Individual must have excellent verbal and written communication
skills and a demonstrated ability to communicate clearly and
Ability to apply concepts such as fractions, percentages, ratios,
and proportions to practical situations.
Analytical and Reading Skills
Ability to read and understand company procedures. -Ability to
define problems, collect data, establish facts, draw valid
conclusions and report on findings.
While performing the duties of this job, the employee may be
required to perform lifting tasks of up to 70 pounds for short
durations. Duties of this job may involve standing and/or walking
for extended periods of time. Duties also involve daily keyboard
data entry. Specific vision abilities required by this job include
Most work will be performed in an office environment or at a
customer's site (typically a private medical practice). The noise
level in the work environment is usually low to moderate. -Some
work may entail incidental exposure to bio-hazardous materials
(repair product in doctor's offices) where the employee must employ
standard techniques to protect against chemical and biological
Solta Medical is committed to the health and safety of our
employees. We expect that all employees will perform their
responsibilities while maintaining a safe, cooperative, and
productive work environment, thus ensuring the health and safety of
themselves and others.
We offer competitive salary & excellent benefits including:
Medical, Dental, Eye Health, Disability and Life Insurance begins
on your hire date
401K Plan with company match and ongoing company contribution
Paid time off - vacation (3 weeks - prorated upon hire), floating
holidays and sick time
Employee Stock Purchase Plan with company match
Employee Incentive Bonus
Tuition Reimbursement (select degrees)
Ongoing performance feedback and annual compensation
Keywords: Solta Medical, Seattle , Sr. Field Service Engineering Technician - Northwest Territory, IT / Software / Systems , Bothell, Washington
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