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Technical Support Specialist

Company: Parker And Lynch
Location: Seattle
Posted on: November 22, 2021

Job Description:

Parker + Lynch Technology is seeking a Technical Support Specialist for a hybrid position in Seattle. Some of the duties include:Performs computer diagnostics and repairs to end users via phone, chat, remote control, or in person using a responsive and customer-focused approach.Identifies and analyzes problems using knowledge of established protocols, diagnostic tools, expertise of peers or other resources.Installs, assembles, configures and maintains software, hardware and network facilities as it relates to the desktop and mobile computing environment.Assists with the testing, research and acquisition of new or upgraded hardware systems.Maintains current knowledge of Microsoft's Operating Systems and Office Suites.Collaborates with IT staff on the selection of hardware and software products to address business requirements and ensuring reliable operations of systems and infrastructure.Creates and maintains required documentation for hardware and software maintenance and troubleshooting activities.Records and maintains company hardware and software asset information.Requirements / QualificationsAssociates degree in information technology or equivalent work experience3+ years of proven IT end-user support experienceSignificant experience with Microsoft operating systems and Microsoft Office applications requiredStrong commitment to customer service, quality, and a collaborative team environmentDemonstrated ability to analyze, diagnose and logically solve technical problemsExcellent communication skills with the ability to talk to customers with varying levels of technology skills at all levels within the company including senior management and board membersA willingness and ability to learn new systems and skillsExperience with the following is a plus.Mac operating systems and applications; scripting languages such as PowerShell, PERL, etc.; server administration (Windows, VMware, Linux); mobile technologies including iPhone and Android devicesMust be able to lift 50 pounds, travel 2-3 times a year to support remote offices and be available to occasionally work after-hours or weekends for system outages or maintenanceI'm happy to send more information if you're Jobble

Keywords: Parker And Lynch, Seattle , Technical Support Specialist, IT / Software / Systems , Seattle, Washington

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