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Network Engineer

Company: Conexess Group
Location: Seattle
Posted on: January 15, 2022

Job Description:

Description Title: Network Engineer (LAN/WAN support exp., Windows Server - physical/virtual - 10am-7pm shift) (100% Remote)

Description & Requirements

The Network Engineer provides phone support to a wide array of customer environments in a Managed Services environment. This person will be responsible for addressing support tickets that are generated for a customer's environment and will be expected to see the issue through to resolution. This person will be responsible for addressing a large number of tickets daily while maintaining a high level of customer service.

Minimum Qualifications

  • Minimum of 2 years of experience as a Network Engineer
  • LAN/WAN network support experience
  • Must have experience in supporting and troubleshooting Windows Server environments, both physical and virtual
  • Excellent verbal and written communication skills
  • Candidate must be able to have a flexible work schedule but typically work 8AM-5PM CST Preferred Skills
    • Experience in a call center or MSP environment is preferred.
    • The following certifications are preferred:
    • Microsoft Certified Systems Engineer (MCSE, MCITP)
    • VMware VCP
    • Cisco CCNA
    • Experience with Dell hardware and software, such as Dell Servers, Equallogic SANs, and AppAssure, is preferred.
    • Experience with WAN technologies, including Cisco routers and switches, is preferred.
      Essential Functions
      • Provides phone support to customers relative to networking technology.
      • Support of Server Operating Systems ranging from Microsoft Windows Server 2003 - 2012.
      • Support applications and peripherals on servers including tape backup hardware and software, email software, anti-virus software, etc.
      • Support current network operating systems on new or existing devices and/or communication equipment including routers and switches.
      • Corresponds with customers and other divisions within the company to insure all customer concerns and issues are resolved in a timely manner.
        This position is not eligible for visa sponsorship.

Keywords: Conexess Group, Seattle , Network Engineer , IT / Software / Systems , Seattle, Washington

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