Support Generalist - Linux - Remote
Company: A2 Hosting
Posted on: January 15, 2022
We are currently seeking talented individuals to join our
growing support team. Do you have a passion for customer service?
Do you love problem-solving? Do you enjoy working in a team? Are
you familiar with Linux Servers? If so, A2 Hosting has a position
First, let's get introduced. We are A2 Hosting, a global web
hosting provider. We offer web hosting services that allow our
clients to showcase their creativity and talents online. We have a
growing global team with a strong culture of empowerment and
At A2 Hosting our Core Values guide the work that we do. You might
fit in well at A2 if these values describe you:
Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile - We act quickly and decisively.
What You'll Do
As a Support Generalist at A2 Hosting you will be the first point
of contact for all customers that require technical assistance.
Who You'll Work With
The Support Generalist collaborates regularly with other support
team members to resolve more complex customer requests.
Who You Are
Provide customers with answers/solutions for basic requests
Initiate the swarming collaboration process and participate in it
Meet set productivity and quality requirements for the position
Provide improvement suggestions to the responsible team members
Skills You Have
English speaking upper to intermediate
Web hosting experience
Knowledge of software maintenance
Excellent problem solving and analytical skills
3 Reasons you should apply:
You are curious and enjoy finding solutions
You enjoy connecting with customers
You collaborate well with others
To the US applicants - we are licensed to do business in the
following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OK, OR, PA,
SD, TX, UT, VA, VT, WI.
For those who are outside of these states, we are sorry we missed
you and hope for future collaboration.
All applicants should have a reliable high-speed internet
connection and provide their own computer and work space.
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Keywords: A2 Hosting, Seattle , Support Generalist - Linux - Remote, IT / Software / Systems , Seattle, Washington
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