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IT Manager - Lumen Field

Company: Levy
Location: Seattle
Posted on: January 16, 2022

Job Description:

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a Systems Engineer, you will be responsible for overseeing the maintenance and effective use of all systems and technology resources at the location.
Detailed Responsibilities
Overseeing the performance of all IT based applications and systems at the location
Training and supporting management teams in the proper use and maintenance of systems and applications
Conducting proactive maintenance of systems and IT infrastructure at the location
Acting as the primary point of contact for issues/user queries
Serve as primary contact for systems support and IT related inquiries within their region
Coordinate system and application training through the Home Office IT team with vendors or internal resources as requested
Consistently follow IT service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office
Support global or major events (USTA, golf, Superbowl, All-Star Game, etc.) as requested
Provide systems support
Coordinate on-site support for location events as requested
Act as the escalation point for the support of all IT related systems
Manage location system issue logs
Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues
Communicate progress to relevant location, regional, and Home Office personnel as needed
Maintain inventory counts of all field-based systems by location and service offering within their respective region
Follow up with location and Regional Management at regular intervals to ensure systems are performing as expected
Ensure systems and servers are properly patched, on a consistent version of software, and running in a stable environment throughout their region due on a quarterly basis
Escalates location level system upgrade/replacement requirements and development requests to Home Office IT team
Assist in the planning, coordination and execution of system installations and upgrades
Understand and execute technical priorities, standards and procedures for existing and future systems as directed
Reviews and evaluates new technology and system offerings against current and future business needs and works with Home Office IT to make recommendations for implementation
Develop hands-on, in-depth knowledge of products and maintain technical and operational analysis of strengths and weaknesses
Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians)
Lead and follow up with vendor resources, on-site support, or location personnel teams while working on any given project
Other tasks as assigned

Job Requirements

Skills and Experience
BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience, equivalent skill
Minimum of 5 years' experience supporting POS systems in the restaurant/hospitality business is preferred
Core skills such as network, database, and scripting
Demonstrated strong leadership skills
Excellent written and verbal communication skills
Able to work independently without close supervision
Able to analyze issues and problems and know and follow escalation plan
Well organized, able to handle multiple tasks at the same time
Experience with cloud-based POS (Appetize, Bypass, VenueNext) is preferred
Experience with PCI compliance is preferred

Job Summary

Curious about Life at Levy? Check it out: Levy Culture

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

---Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associate Shopping Program
Health and Wellness Program
Discount Marketplace
Employee Assistance Program

Req ID: - -942551
Levy Sector

Keywords: Levy, Seattle , IT Manager - Lumen Field, IT / Software / Systems , Seattle, Washington

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